• Failed to create user role for User: Admin User3 Role PortalEndUser Cannot insert duplicate key row in object 'dbo.tps_user' with unique index 'index$tps_user$name'. The duplicate key value is (Admin User3)

    [Error in Mail Log file] Failed to create user role for User: Admin User3 Role PortalEndUser Cannot insert duplicate key row in object 'dbo.tps_user' with unique index 'index$tps_user$name'. The duplicate key value i...
    Katie.Sullivan
    last modified by Katie.Sullivan
  • Webdesk is showing "You are logged on as " with no name

    [ISSUE] Webdesk is showing "You are logged on as " with no name     [RESOLUTION] Reboot machine or Log Off as the current windows user and log back on.       * This resolution applies t...
    Katie.Sullivan
    last modified by Katie.Sullivan
  • Problem / Solution: Scheduled actions are not running after performing TTL

    Requires Access To: Configuration Center, possibly Application and/or Web server where services are running   Problem:After performing a TTL push, scheduled actions are not running. This could also include other...
    joyce.bitzer
    last modified by joyce.bitzer
  • Import from Active Directory error "Could not find Related Object User.DN"

    [ISSUE] End users or analyst do not import or update. Logs will show error similar to this:   9/27/2018 08:05:41 : Import Started 9/27/2018 08:05:41 : Source count = 27 9/27/2018 08:05:42 : Could not find Rel...
    Katie.Sullivan
    last modified by Katie.Sullivan
  • decoding automatic actions

    In process designer, when i see an automatic action that is "add task" how can I tell which type of task is being spawned?   thanks, -mark
    Mark6785
    last modified by Mark6785
  • Console does not show details (HTML text) box on any task or assignment action instance

      [ISSUE] Console doesn't show details (HTML text) box on any task or assignment action instance   * HTML text boxes are rendered from IE. Depending on the Windows version you are running console from, I...
    Katie.Sullivan
    last modified by Katie.Sullivan
  • Setting up survey

    i will like to set up a survey on service desk 7.7.2. is there a guide somewhere for this please
    buzza
    last modified by buzza
  • Mail Manager Outbound not processing emails.

    HI Community,   We have been facing an issue where there are about 17000+ emails in the queue but it seems like mail manager is sending some emails and not able to send others. We did check the Application logs ...
    bhushan265
    last modified by bhushan265
  • Move Service Desk

    I currently work at an Educational Institution that uses Service Desk 7.7.1. I was told that this version is no longer supported and I am looking to upgrade. Since we have moved to a fully virtualized environment over...
    MarkKWilkes
    last modified by MarkKWilkes
  • Integrating Lync with LANDesk for chat purposes

    Currently the chat feature in LANDesk allows end users to initiate a chat with a specific support group, however we currently use Lync as the company wide chat product.  I have been asked if there is such an inte...
    mkearney
    last modified by mkearney
  • Checkbox(Boolean) as a SLA variation attribute

    Can we add a Boolean attribute as a variation attribute for SLA? We want to monitor SLA if the value is true i.e. checked.
    IISLandesk
    last modified by IISLandesk
  • Call logged via email

    When ticket is logged via email,  often user mentions people who are copied in the email,  but in the ticket,  this information is not visible.   Does anyone know what is required to include r...
    yy001
    last modified by yy001
  • Landesk servicedesk AD Sync password passwords

    Hi Folks,   We are using an older version on Landesk 7.7.3 I think and it's been perfectly happy and doesn't actually have a fault so don't plan on upgrading it just yet until Windows 2008R2 expires in 2020. ...
    mvits
    last modified by mvits
  • language box has disappeared

    We are using Landesk Service Desk in two languages and all users should be able to switch the language as they prefer but since a couple of days ago the language box disappeared and I tried to find a service or someth...
    DCAA
    last modified by DCAA
  • Delete specific change requests

    Is there any script to delete specific change requests?
    DCAA
    last modified by DCAA
  • Service Catalouge for analysts

    I have an issue where all of the analysts should click on the Service Request button of the service to get into the service form or otherwise (if analyst clicks on the empty space of the service) it will take him/her ...
    DCAA
    last modified by DCAA
  • How to Delay escalation expiry date time?

    Hi all, we have a specific need to be implemented in OLA calculation for the Incident Management Process. I try to explain the need with an example. We have 2 support groups, each with a specific OLA based on the I...
    yari.formaggio
    last modified by yari.formaggio
  • Workspaces - Yes or No?

    Hello, I'm just curious to see how many of us SD customers have transitioned from Webdesk to Workspaces. If so, how was your implementation and configuration process and/or user feedback so far,   We just we...
    sameralee
    last modified by sameralee
  • Notifications for multiple users and groups

    How to send all kinds of notifications (new assignment, resolve, close, cancelled, approve, ) to specific group like Service Desk.   In the below window for new assignment and there is no option to notify the re...
    DCAA
    last modified by DCAA
  • Attributes missing from web desk but showing in console

    Current version of Service Desk 2016.4 (Upgraded from 7.7.3).   This has happened a few times to me now and I want to see if anyone has found a fix for this, instead of having to build a new window from scratch....
    andrew.strakis
    last modified by andrew.strakis