• How many columns in your Self Service Dashboards?

    Hi everyone,   We're working on implementing dashboards in the Fuse application in the next few weeks. To help us get it right, we'd really appreciate hearing from you how many columns you typically design your ...
    LaraHellman
    last modified by LaraHellman
  • Do you allow your Customers to log things with you via email?

    We hear a lot of stories about support organisations "turning off" email, allowing their supported Users to initially contact them by self service, phone or walk-ups. In this poll we're interested in knowing if you've...
    LaraHellman
    last modified by LaraHellman
  • Do other departments buy their own kit?

    Traditionally, purchase of IT software and hardware has been the responsibility of the IT department. However, there is evidence that this is increasingly not the case, are you aware of this issue in your business?
    LaraHellman
    last modified by LaraHellman
  • Do you use more than one LANDESK product in your environment?

    LaraHellman
    last modified by LaraHellman
  • Do you use Oracle in your environment?

    LaraHellman
    last modified by LaraHellman
  • Do you have a "standard" browser supported by your organisation?

    Updates to browsers are made available on an ever more frequent time scale now. We're interested in understanding if you're keeping up to date with these quick releases. As always, if you have any questions or anyting...
    LaraHellman
    last modified by LaraHellman
  • Do you think Gamification would make a big difference to your department?

    Gamification is a way of creating competition between your analysts as a means to motivate them to be more productive. It's been discussed a lot recently and we want to know if you think it's something you'd find usef...
    LaraHellman
    last modified by LaraHellman
  • Do you have SLAs agreed with the business and do you publish them to your end Users?

    SLAs are a great way to manage the expectations of the people you support and can be used in reporting to demonstrate how good a job you're doing. Do you publish them to everyone? As always, feel free to leave a comme...
    LaraHellman
    last modified by LaraHellman
  • Does your organisation have a BYOD policy?

    Bring your own device has been getting lots of attention lately and we're interested in knowing how your organisation has reacted to it. As always, please feel free to leave comments or email me directly if you have a...
    LaraHellman
    last modified by LaraHellman
  • Do you follow ITIL best practice?

    ITIL is always a hot topic in the Servive Desk industry and at LANDesk we have always developed our tools to help you follow ITIL best practice guidelines if you choose to. However, Service Management is changing rapi...
    LaraHellman
    last modified by LaraHellman
  • How do you report on IT performance?

    We'd like to know how you report on how well you're doing as an IT department and who gets that information. As always, if you'd like to share more information about this please feel free to leave it in the comments o...
    LaraHellman
    last modified by LaraHellman
  • Is the email address for your users managed by you?

    Do your supported endusers have a primary unique email address managed by your company or are external or other emails addresses used by the people you provide IT service to?   Please leave any comments below th...
    LaraHellman
    last modified by LaraHellman
  • Do you have XP on any machines in your business?

    We're interested in understanding how many of our Customers use XP in their business and will continue to do so after Microsoft ends support for XP in April 2014, please take a moment to answer this question
    LaraHellman
    last modified by LaraHellman
  • LANDesk Service Desk Mobile Self Service Customer Competition

    We have been asking LANDesk customers in the USA and UK to submit fun photos of employees using LANDesk Mobile Self Service (part of the LANDesk Service Desk suite).   Now it's your turn to vote for the entry t...
    Melanie
    last modified by Melanie
  • What database platform do you intend to run in 2012 for hosting LANDesk applications?

    Stu McNeill
    last modified by Stu McNeill