• Bulk actions moving processes along

    Below is a small piece of our hideously complicated request system.... When a thing needs "Budget Approval" a task is launched , someone  approves or not and the task closes. When this is done in workspaces , a...
    Mark6785
    last modified by Mark6785
  • Drop down menu copy question.

    Hi Everyone,   Is it possible to use calculation that will copy the contents of a field onto a drop down menu(collection)?   Sincerely, John
    JohnO
    last modified by JohnO
  • Drop down menu

    Hi Everyone!   Just came back from hiatus! I need your help once more. Is there a way to control a certain drop down menu let say..."Location". I would like to find a way to control the drop down Location menu ...
    JohnO
    last modified by JohnO
  • Asset ID

    Hi Everyone,   How do you use the attribute "ASSET ID" ? I don't know the purpose of it. I can just used the Asset Name instead. Let me know your thoughts.   Sincerely, John
    JohnO
    last modified by JohnO
  • Ignore Agreements attribute and clearing isBreached

    We have a some Incidents that have been logged with the wrong SLA and have breached (isBreach attribute is true).  We've been asked to remove the breach from these incidents by management.  Other than changi...
    cbrownsword
    last modified by cbrownsword
  • Webdesk service catalogue

    Some of our users are strangely reluctant to order new stuff through the Workspaces / portal / BridgeIT servcie catalogue , and prefer to go to webdesk in self service mode. Problem is, the first part of the "Request...
    Mark6785
    last modified by Mark6785
  • Service Desk template attachments not downloading

    Our access request uses a template with the user_access pdf form attached. Template from Request Management is 'New User Setup - Non Physician/NP/PA'. Template seems fine and saves attachment no problem. When an end_u...
    Peggy
    last modified by Peggy
  • Data partitioning

    Hi All ,,   after I've enabled data partitioning . by latest assignment group - (Current group)   i have a query that shows all incident for raise user ,, now raise user not able to view and follow up with...
    John Haddad
    last modified by John Haddad
  • Service Desk Framework API, Service Desk Framework API

    Hello, We have Service Desk 2018.3 and I'm trying to integrate into the FrameWork API. I have the document from Ivanti but struggling because I keep getting a 'Object not set to an instance of an object' and i'm not ...
    philaries
    last modified by philaries
  • Outbound Email Troubleshooting Help

    Hey ServiceDesk Pals,   Does any one have experience with weird Outbound Email troubleshooting that could help me with? (Version 2017.3)   In our environment, when we set up analyst we have an added email...
    Pitmac1
    last modified by Pitmac1
  • Log File

    Where are the Log Files stored for Mail Manager - Outbound Service stored?   Service-desk Version 2017.3 On-premise
    Pitmac1
    last modified by Pitmac1
  • Search "Creation Date" in BridgeIT?

    Hey ServiceDesk Pals,   Is there a way to search by Creation Date in BridgeIT?
    Pitmac1
    last modified by Pitmac1
  • Inconsistent branding across various user profiles in WebAccess

    Hello,   After upgrading from 2016.4 to 2018.1 we have many users who have lost parts of the branding in WebAccess. None of these settings have been intentionally changed. I have a query to retrieve custom user ...
    tbuchanan
    last modified by tbuchanan
  • Can not "Edit Content" in Web Access

    Dear all,   I have an issue in one of our customer. After we install the latest hotfix in Ivanti Service Desk 2017.1 something like this happened in Web Desk. When I try to edit the content from a gadget.,and th...
    samuel.simanungkalit
    last modified by samuel.simanungkalit
  • DB Migrate

    Hello All     I Have (7.8) OOTB ,, we install the Landesk Service Desk on 2015   so that's the available OOTB DB that time   now this DB has to many configuration with many tickets ..   ...
    John Haddad
    last modified by John Haddad
  • Date Filter in Workspace

    Hello All ,,   why i'm not able to filter the Date in Workspace ??   it shows as disabled ??     Thanks
    John Haddad
    last modified by John Haddad
  • How To Add Fonts to Crystal Reports

    Hello Community Hello Julian , as you are the only one respond here   i've an issue with Crystal Reports ..   I know it not supported with support , so i have to add this question here maybe someone go...
    John Haddad
    last modified by John Haddad
  • How to move Attachment out of DB to a 'location'

    If anyone could help with moving and storing attachment out of database to a different location in Ivanti Service Desk 2018.3.   I suppose we can imagine moving the files, but we need a way to move those and mak...
    pdabrowski
    last modified by pdabrowski
  • Internal Server Error Server Response: Attempt to write to attribute _Print of a read-only RequestManagement.Request lifecycle object. When a lifecycle object reaches a read-only status they cannot be modified except through a lifecycle action

    when i'm trying to Close some tickets only on workspace, it gives me this error:     this print button is not exist in the window for that tickets.   and i checked in DB i see that the print attribu...
    John Haddad
    last modified by John Haddad
  • Question about Importing items onto Service Desk/Asset Management

    Hi Everyone,   Is there a way for Service Desk/Asset Management to determine or compare items that have been already entered manually and items imported from Management Suite? When a person enters a new item on ...
    JohnO
    last modified by JohnO