• Display more than 10 items in category

    Hello everyone, I have a question about listing more than 10 items in a drop down category. Since I am am fairly new to LanDesk I am not sure where I should be looking. When a user created a ticket, they select the ca...
    CommunityReach
    last modified by CommunityReach
  • Removing a Cloned Module

    Has anyone been successful in deleting a module that had been created using the old cloning tool and NOT the "New Module" action in 2017?   Trying to remove it and get the following error: Thanks!
    Jamie Cannon
    last modified by Jamie Cannon
  • Ignore Agreements attribute and clearing isBreached

    We have a some Incidents that have been logged with the wrong SLA and have breached (isBreach attribute is true).  We've been asked to remove the breach from these incidents by management.  Other than changi...
    cbrownsword
    last modified by cbrownsword
  • Service Desk Crystal Report on Resolution

    I have a crystal report that lists all Incidents resolved daily and It is showing the details twice if there is more than 1 resolution. How do i filter this to only show the last resolution?
    Sandra.Ward
    last modified by Sandra.Ward
  • Number of characters in a string

    Drawing a blank. Trying to write a calculation to see if a users phone number is equal to 5 characters. If it is just return true.   Thank you.
    rrmarlatt
    last modified by rrmarlatt
  • Query for all processes resolved today

    Running queries when people are dealing with processes in different modules. e.g. 'incident management \ incident' but also 'request management \ task'   Its easy enough to see the total open jobs of both type...
    Mark6785
    last modified by Mark6785
  • How to get Ubuntu/Centos landesk agent software?

    Hello Team,   Kindly provide me the link to download the *.rpm and *.deb package for Centos and Ubuntu systems.   Also if you have any installation procedure, kindly share it with this.   Thanks
    jayramr
    created by jayramr
  • Average incident resolution time

    My Boss has just asked the not unreasonable question: "Can we get the average call time?"   IE The time between when an incident is opened to when it is resolved , taking into account business hours. For every ...
    Mark6785
    last modified by Mark6785
  • User session log

    Hi All,   I would like to generate a report that consist of user login session for January.   Unfortunately, the table "tps_user_session" in the database only store current day user session.   May ...
    chensy
    last modified by chensy
  • Failed to create user role for User: Admin User3 Role PortalEndUser Cannot insert duplicate key row in object 'dbo.tps_user' with unique index 'index$tps_user$name'. The duplicate key value is (Admin User3)

    [Error in Mail Log file] Failed to create user role for User: Admin User3 Role PortalEndUser Cannot insert duplicate key row in object 'dbo.tps_user' with unique index 'index$tps_user$name'. The duplicate key value i...
    Katie.Sullivan
    last modified by Katie.Sullivan
  • Where are Related Action Queries Stored?

    Hey ServiceDesk Pals,   I'm on ServiceDesk 2017.3. Where do you find the queries that are being pulled when you perform an action like "Add Problem" or "Add Incident"?
    Pitmac1
    last modified by Pitmac1
  • Problem / Solution: User's Console view gets corrupted, which makes certain data, like Attributes and Properties, invisible

    Environment: This solution is for all versions of Service Desk (including 2018.3).   Requires Access To:Database & Service Desk Console access is required to complete these steps. SDaaS customers should open ...
    lukasz.krupinski
    last modified by lukasz.krupinski
  • Outbound Email Troubleshooting Help

    Hey ServiceDesk Pals,   Does any one have experience with weird Outbound Email troubleshooting that could help me with? (Version 2017.3)   In our environment, when we set up analyst we have an added email...
    Pitmac1
    last modified by Pitmac1
  • HTML field missing

    Hi   We had this issue 18 months ago and I can't for the life of me remember what the fix was.  It was definitely a PC issue rather than a LANDesk issue.   On our Article window we have a Workaround f...
    hewy06
    last modified by hewy06
  • Service Desk template attachments not downloading

    Our access request uses a template with the user_access pdf form attached. Template from Request Management is 'New User Setup - Non Physician/NP/PA'. Template seems fine and saves attachment no problem. When an end_u...
    Peggy
    last modified by Peggy
  • Setting up a local data import (Service Desk 2017.3)

    First of all apologies if this question is rather basic/been asked before, I'm quite a new user of Service Desk...   I'm having some trouble creating a local data connection to import a list of Configuration Ite...
    DavidNettleship
    last modified by DavidNettleship
  • Bulk actions moving processes along

    Below is a small piece of our hideously complicated request system.... When a thing needs "Budget Approval" a task is launched , someone  approves or not and the task closes. When this is done in workspaces , a...
    Mark6785
    last modified by Mark6785
  • Drop down menu copy question.

    Hi Everyone,   Is it possible to use calculation that will copy the contents of a field onto a drop down menu(collection)?   Sincerely, John
    JohnO
    last modified by JohnO
  • Drop down menu

    Hi Everyone!   Just came back from hiatus! I need your help once more. Is there a way to control a certain drop down menu let say..."Location". I would like to find a way to control the drop down Location menu ...
    JohnO
    last modified by JohnO
  • Asset ID

    Hi Everyone,   How do you use the attribute "ASSET ID" ? I don't know the purpose of it. I can just used the Asset Name instead. Let me know your thoughts.   Sincerely, John
    JohnO
    last modified by JohnO