• Multiple Companies ...same Service Catalogue - Service Desk by LANDESK

    Hello:   I need to use the same Service Catalogue in different companies and each company has a support group with other Analyst, in a different location. I will assign an Analyst of the respective group, that ...
    Orlando Daza
    last modified by Orlando Daza
  • Additional recommendation for upgrading Service Desk or Asset Manager from 2016.x to 2018.1

    This document contains a recommendation for those who are planning to upgrade from v2016.x to Service Desk or Asset Manager v2018.x. This can be considered as a supplementary to the following product documentation: h...
    firuz.amirov
    last modified by firuz.amirov
  • Notifications with office 365- SD 2018.1

    Hello: In Service Desk by LANDESK 2018.1, What´s the configuration to send notifications via office 365? I can use the smtp server of IIS? What's the configuration of Outbound mail configuration server?
    Orlando Daza
    last modified by Orlando Daza
  • How to Get Incidents Breaching

    Hello How to get the query or report to get the incidents that are breaching 50% or 75% etc ....   ** not a must by engineer name   ex :
    John Haddad
    last modified by John Haddad
  • Create multiple asset records based on a Quantity field

    I've been asked to create a process for managing asset records (from Ordering through to Deployed).   This seems simple enough but a key requirement is to be able to create multiple records quickly and easil...
    sandeepbratch
    last modified by sandeepbratch
  • Copy Bridge IT Theme to other web servers

    Thank you for contacting Ivanti support,   Custom themes cannot be transferred to a different server, as they are stored in the form of attachments. at the time to transferring the data from one server to anoth...
    venkatesh.sonti
    last modified by venkatesh.sonti
  • Bridge IT Timeouts

    Hey ServiceDesk Pals,   Currently on ServiceDesk 2017.3. Has anyone experienced with users being logged out of ServiceDesk Bridge IT while working? I have had a couple of user report this to me when using IE, I ...
    Pitmac1
    created by Pitmac1
  • Journal#Notes

    I am looking to setup a way to email the owner of the incident/server request every-time a customer submit a note to the incident or service request. I don't really understand why this process it so hard, but I cannot...
    dennisaucoin
    last modified by dennisaucoin
  • Command Button Editor

    Under the Button Tab:   Display as: Icon and Text Icon: icon_document.png Text: Looking for help with Approvals? Tooltip: I need additional help with the approval process.     Under the Command T...
    dennisaucoin
    created by dennisaucoin
  • Display more than 10 items in category

    Hello everyone, I have a question about listing more than 10 items in a drop down category. Since I am am fairly new to LanDesk I am not sure where I should be looking. When a user created a ticket, they select the ca...
    CommunityReach
    last modified by CommunityReach
  • Removing a Cloned Module

    Has anyone been successful in deleting a module that had been created using the old cloning tool and NOT the "New Module" action in 2017?   Trying to remove it and get the following error: Thanks!
    Jamie Cannon
    last modified by Jamie Cannon
  • Ignore Agreements attribute and clearing isBreached

    We have a some Incidents that have been logged with the wrong SLA and have breached (isBreach attribute is true).  We've been asked to remove the breach from these incidents by management.  Other than changi...
    cbrownsword
    last modified by cbrownsword
  • Service Desk Crystal Report on Resolution

    I have a crystal report that lists all Incidents resolved daily and It is showing the details twice if there is more than 1 resolution. How do i filter this to only show the last resolution?
    Sandra.Ward
    last modified by Sandra.Ward
  • Number of characters in a string

    Drawing a blank. Trying to write a calculation to see if a users phone number is equal to 5 characters. If it is just return true.   Thank you.
    rrmarlatt
    last modified by rrmarlatt
  • Query for all processes resolved today

    Running queries when people are dealing with processes in different modules. e.g. 'incident management \ incident' but also 'request management \ task'   Its easy enough to see the total open jobs of both type...
    Mark6785
    last modified by Mark6785
  • How to get Ubuntu/Centos landesk agent software?

    Hello Team,   Kindly provide me the link to download the *.rpm and *.deb package for Centos and Ubuntu systems.   Also if you have any installation procedure, kindly share it with this.   Thanks
    jayramr
    created by jayramr
  • Average incident resolution time

    My Boss has just asked the not unreasonable question: "Can we get the average call time?"   IE The time between when an incident is opened to when it is resolved , taking into account business hours. For every ...
    Mark6785
    last modified by Mark6785
  • User session log

    Hi All,   I would like to generate a report that consist of user login session for January.   Unfortunately, the table "tps_user_session" in the database only store current day user session.   May ...
    chensy
    last modified by chensy
  • Failed to create user role for User: Admin User3 Role PortalEndUser Cannot insert duplicate key row in object 'dbo.tps_user' with unique index 'index$tps_user$name'. The duplicate key value is (Admin User3)

    [Error in Mail Log file] Failed to create user role for User: Admin User3 Role PortalEndUser Cannot insert duplicate key row in object 'dbo.tps_user' with unique index 'index$tps_user$name'. The duplicate key value i...
    Katie.Sullivan
    last modified by Katie.Sullivan
  • Where are Related Action Queries Stored?

    Hey ServiceDesk Pals,   I'm on ServiceDesk 2017.3. Where do you find the queries that are being pulled when you perform an action like "Add Problem" or "Add Incident"?
    Pitmac1
    last modified by Pitmac1