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Hello: I need to use the same Service Catalogue in different companies and each company has a support group with other Analyst, in a different location. I will assign an Analyst of the respective group, that ... This document contains a recommendation for those who are planning to upgrade from v2016.x to Service Desk or Asset Manager v2018.x. This can be considered as a supplementary to the following product documentation: h... Hello: In Service Desk by LANDESK 2018.1, What´s the configuration to send notifications via office 365? I can use the smtp server of IIS? What's the configuration of Outbound mail configuration server? Hello How to get the query or report to get the incidents that are breaching 50% or 75% etc .... ** not a must by engineer name ex : I've been asked to create a process for managing asset records (from Ordering through to Deployed). This seems simple enough but a key requirement is to be able to create multiple records quickly and easil... Thank you for contacting Ivanti support, Custom themes cannot be transferred to a different server, as they are stored in the form of attachments. at the time to transferring the data from one server to anoth... Hey ServiceDesk Pals, Currently on ServiceDesk 2017.3. Has anyone experienced with users being logged out of ServiceDesk Bridge IT while working? I have had a couple of user report this to me when using IE, I ... I am looking to setup a way to email the owner of the incident/server request every-time a customer submit a note to the incident or service request. I don't really understand why this process it so hard, but I cannot... Under the Button Tab: Display as: Icon and Text Icon: icon_document.png Text: Looking for help with Approvals? Tooltip: I need additional help with the approval process. Under the Command T... Hello everyone, I have a question about listing more than 10 items in a drop down category. Since I am am fairly new to LanDesk I am not sure where I should be looking. When a user created a ticket, they select the ca... Has anyone been successful in deleting a module that had been created using the old cloning tool and NOT the "New Module" action in 2017? Trying to remove it and get the following error: Thanks! We have a some Incidents that have been logged with the wrong SLA and have breached (isBreach attribute is true). We've been asked to remove the breach from these incidents by management. Other than changi... I have a crystal report that lists all Incidents resolved daily and It is showing the details twice if there is more than 1 resolution. How do i filter this to only show the last resolution? Drawing a blank. Trying to write a calculation to see if a users phone number is equal to 5 characters. If it is just return true. Thank you. Running queries when people are dealing with processes in different modules. e.g. 'incident management \ incident' but also 'request management \ task' Its easy enough to see the total open jobs of both type... Hello Team, Kindly provide me the link to download the *.rpm and *.deb package for Centos and Ubuntu systems. Also if you have any installation procedure, kindly share it with this. Thanks My Boss has just asked the not unreasonable question: "Can we get the average call time?" IE The time between when an incident is opened to when it is resolved , taking into account business hours. For every ... Hi All, I would like to generate a report that consist of user login session for January. Unfortunately, the table "tps_user_session" in the database only store current day user session. May ... [Error in Mail Log file] Failed to create user role for User: Admin User3 Role PortalEndUser Cannot insert duplicate key row in object 'dbo.tps_user' with unique index 'index$tps_user$name'. The duplicate key value i... Hey ServiceDesk Pals, I'm on ServiceDesk 2017.3. Where do you find the queries that are being pulled when you perform an action like "Add Problem" or "Add Incident"?
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