• Troubleshooting when Knowledge Search isn't working

    Environment Service Desk 7.5 and newer.   Problem Examples: When using the knowledge search, I'm getting a blank or incorrect result. The search might work in some applications.  For example, it works i...
    ProductVersionAutoUpdate
    last modified by ProductVersionAutoUpdate
  • Knowledge query showing too many results

    Hello,   When logging a new incident the "Knowledge Results Found" pop up appears in the bottom right hand corner. The search results are showing entries from all sections whereas our requirement is to just show...
    Shabba32
    last modified by Shabba32