• Troubleshooting when Knowledge Search isn't working

    Environment Service Desk 7.5 and newer.   Problem Examples: When using the knowledge search, I'm getting a blank or incorrect result. The search might work in some applications.  For example, it works i...
    ProductVersionAutoUpdate
    last modified by ProductVersionAutoUpdate
  • Ivanti Service Desk Knowledge Management Frequently Asked Questions

      Ivanti Service Desk Knowledge Management Landing Page  The following page contains recommend community documents for Knowledge Management. To get started the product documentation for Knowledge Management...
    michael.odriscoll
    last modified by michael.odriscoll
  • Adding a video to the knowledge base

    Hi,   is it possible to add an video to the knwoledge base? I tried to add the video to an html field at an article but it does not work. Maybe it is possible to upload it like an document?   If someone h...
    dWegner
    last modified by dWegner
  • Troubleshooting Lucene Knowledgebase

    Environment: This guide was written for version 7.3.1 of Service Desk but many points also apply to later versions.  We have marked differences when they are spotted. The Architecture:Lucene is a knowledge indexi...
    ProductVersionAutoUpdate
    last modified by ProductVersionAutoUpdate
  • Knowledge and Workspaces - Automatic Searching and Effectiveness

    Has anyone got this working in Workspaces currently?   Thanks, Chris
    Chris_W
    last modified by Chris_W