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Problems My articles keep disappearing from the Knowledge build - I have the Background Service and Knowledge Base services runing. The Article Expiry date is set in the past. OR Do I need to rebuild my knowle... NOTE: This document refers to customers running versions 7.2 to 7.3.1 of Service Desk using the Verity search engine. If you are using version 7.3.2 or higher of Service Desk then you will be using the Lucene ... Problem On trying to start the Verity K2 6.1.1 Administration Web Server the following error occurs: "Could not start the Verity K2 6.1.1 Administration Web Server service on Local Computer Error 1067: ... Problem: When trying to run a knowledge build the queue enteries are dispaying an object reference error. This is when using ITBM 726, no errors are being displayed in the event log. Solution: Ensure that the ... This document is designed to be used alongside the Knowledge Management manual which deals primarily with configuring the knowledge base in order to make the most of the knowledge available. The following inform... Environment: Service Desk 7.3.2 and higher First check that the Lucene builds are working ok by ensuring that other content, such as approved articles for example, are being returned ok in a Knowledge Managem... Environment: ServiceDesk 7.4 and later Problem: Customer has a large number of groups and knowledge domains. They want a quicker way to set the relationship up between which groups can view which knowle... Environment Service Desk 7.5 and newer. Problem Examples: When using the knowledge search, I'm getting a blank or incorrect result. The search might work in some applications. For example, it works i... The below errors happened when an analyst with different culture than the system default one tried to create an article. The analyst with system default culture can create article with no error. Cause: When ... Ivanti Service Desk Knowledge Management Landing Page The following page contains recommend community documents for Knowledge Management. To get started the product documentation for Knowledge Management... Background: Multi-lingual support has been greatly enhanced since 2016
What the Article window looks like if multilingual support is enabled
Hot to modify Article object to disable Multilingual knowledge suppo... Question “There was an error in XML Document…" and it gives a position e.g (39,-1099). Answer This can be caused by characters imported into the knowledgeable objects in the database which the .xml parser... Environment: This guide was written for version 7.3.1 of Service Desk but many points also apply to later versions. We have marked differences when they are spotted. The Architecture:Lucene is a knowledge indexi... Review Date: 08.11.2016 The following article shows two solutions to clear down the queue entries of the knowledge rebuild tasks list. Clear down the message table This should be done to clear out a... Environment - Service Desk Version 732+ (also applied to 731 when using the Lucene search engine). If you go into the Knowledge Management component and select Knowledge Settings - Queue Entries you will be sh... Environment: Service Desk 7.4 and up to current version. Question: How do I change the text on the buttons in Self Service? ... How to get an ID for each Article in Knowledge Management Module Service Desk 7.8.1 and earlier, the Article Module is a Module by itself and doesn't by default contain any ID attribute. To add this, please see... Environment: Service Desk 7.4 Self Service Why read this document: In 7.4 Self Service some new functionality was introduced called Automatic Searching. This forces End Users through a mandatory ... Adding Notifications to an Article Process This article will take you through steps to add notifications to an article process. For example you may want to send an email to the approver when the Article i... When creating an article you can categorise them by selecting an article type. The list of article types are not stored in the category tree. If you have the correct privileges, you are able to create thes...
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