• HTTP status 503: Service unavailable error, when trying to start console

    Our App. Server recently needed to be restarted, however following the restart I am having problems starting up the LANDesk Console. After attempting to login as the "sa" user, I receive the error "The request failed ...
    last modified by philh
  • Reset effectiveness rating

    We are about to implment knowledge within Self Service. While testing our article effectiveness ratings have changed.   Is there a way to reset the effectiveness ratings in Knowledge?
    last modified by jglover81
  • Knowledge Management - Advice

    Hello,   We have been asked to set up a knowledge base, first of all for analysts and eventually end users.  I was wondering if anyone here could offer some advice on how you implemented Knowledge Managemen...
    last modified by AM06160
  • wol

    hello,   where to find how to do a wake up task every day   all the tasks I do stop on the third day         thanking you    
    last modified by RAAJ
  • Knowledge article presentation

    We're currently reviewing the LDSD product trying to salvage some parts of it that have been problematic since implementation. One of the many complaints is that the presentation of Knowledge articles is really ugly. ...
    last modified by erik.marple
  • Knowledge - "Attempt to perform action Recreate on Article xxxx failed"

    While testing some things with the Knowledge process on my dev environment I got rid of the confusing "Recreate" action. Next thing I know, I'm getting this error exactly every 5 minutes in the event viewer:   "...
    last modified by erik.marple
  • Can you background search on Incident Descriptions in Console like you can in WebDesk?

    Hey y'all,   I'm new to knowledge management most of our Analyst still use Console . I'm hoping to get everyone off of it, but I was wondering. Is there an way to background search on Incident descriptions in C...
    last modified by Pitmac1
  • Ambient Knowledge Question - Content Delivery Based on User Intelligence and Interaction

    Wondered if Ivanti or anyone else is looking at this just now?   Imagine Netflix offering you suggested content based on your viewing habits but applied to ITSM. I'm talking way more complex than say publishing...
    last modified by Chris_W
  • Adding a video to the knowledge base

    Hi,   is it possible to add an video to the knwoledge base? I tried to add the video to an html field at an article but it does not work. Maybe it is possible to upload it like an document?   If someone h...
    last modified by dWegner
  • Manually expire Articles

    Hi Everyone,   I was thinking of a way on how to manually expire Articles instead of setting an expiration date. Maybe place an expire checkbox.   Any help is always appreciated!
    last modified by JohnO
  • Knowledge and Workspaces - Automatic Searching and Effectiveness

    Has anyone got this working in Workspaces currently?   Thanks, Chris
    last modified by Chris_W
  • Knowledge query showing too many results

    Hello,   When logging a new incident the "Knowledge Results Found" pop up appears in the bottom right hand corner. The search results are showing entries from all sections whereas our requirement is to just show...
    last modified by Shabba32
  • Has anyone created a Knowledge Centered Support (KCS) process flow for Knowledge Management?

    Has anyone setup a KCS process in LanDesk Service Desk?   I've been reading the KCS documentation all day as a starting point for our knowledge management implementation.  It seems to be a pretty thoroug...
    last modified by bmagurn
  • Show all Knowledge Articles that I have access to

    Dear All   Stupid question alert (I think!)   I can't find a way to return all the knowledge articles that I have access to. Either by a wild card in the knowledge search bar or by a query that uses the K...
    last modified by jasoncadman
  • Error on Knowledge Management Search

    Hi,   We have errors on knowledge management searching.  This is something we have never used in my organisation and have had these issues for at least two years since we upgraded to 7.3.2 (Which at the tim...
    last modified by Rogersh
  • Knowledge Base search not available to End Users

    Hi all,   My business has a Knowledge Base currently in the process of being tested before being moved to live and we have found an interesting issue with End Users unable to search for articles using the Search...
    last modified by jross
  • Create privilege that does not exist

    Service Desk version 2016.0   Our Knowledge module has optional actions on each status allowing for "add attachment" and "Add Keywords" however they throw a privilege error: When I check the permissions under...
    last modified by Tristan
  • How to create Knowledge article from Incident Resolution window?

    Hi,   I have a resolution action on Incident window. On clicking the action Resolution window open which has CREATE KNOWLEDGE ARTICLE checkbox. When I check the checkbox knowledge article must be created but it ...
    last modified by HimaniTanwar
  • One user receiving error "attributetype_description not found" when trying to open knowledge management

    We have one user, when trying to navigate to knowledge management > Search Knowledge on the home page of service desk 2016 receives error "attributetype_description not found"  
    last modified by walters
  • Is there a way to limit Knowledge Approvers to a specific Knowledge Domain?

    We're working on setting up our Knowledge Base. We have several Knowledge Approvers who will be responsible for approving/rejecting articles in their respective knowledge domains, but we also have a Public knowledge d...
    last modified by david.wollschlager