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Our App. Server recently needed to be restarted, however following the restart I am having problems starting up the LANDesk Console. After attempting to login as the "sa" user, I receive the error "The request failed ... We are about to implment knowledge within Self Service. While testing our article effectiveness ratings have changed. Is there a way to reset the effectiveness ratings in Knowledge? Hello, We have been asked to set up a knowledge base, first of all for analysts and eventually end users. I was wondering if anyone here could offer some advice on how you implemented Knowledge Managemen... hello, where to find how to do a wake up task every day all the tasks I do stop on the third day thanking you We're currently reviewing the LDSD product trying to salvage some parts of it that have been problematic since implementation. One of the many complaints is that the presentation of Knowledge articles is really ugly. ... While testing some things with the Knowledge process on my dev environment I got rid of the confusing "Recreate" action. Next thing I know, I'm getting this error exactly every 5 minutes in the event viewer: "... Hey y'all, I'm new to knowledge management most of our Analyst still use Console . I'm hoping to get everyone off of it, but I was wondering. Is there an way to background search on Incident descriptions in C... Wondered if Ivanti or anyone else is looking at this just now? Imagine Netflix offering you suggested content based on your viewing habits but applied to ITSM. I'm talking way more complex than say publishing... Hi, is it possible to add an video to the knwoledge base? I tried to add the video to an html field at an article but it does not work. Maybe it is possible to upload it like an document? If someone h... Hi Everyone, I was thinking of a way on how to manually expire Articles instead of setting an expiration date. Maybe place an expire checkbox. Any help is always appreciated! Has anyone got this working in Workspaces currently? Thanks, Chris Hello, When logging a new incident the "Knowledge Results Found" pop up appears in the bottom right hand corner. The search results are showing entries from all sections whereas our requirement is to just show... Has anyone setup a KCS process in LanDesk Service Desk? I've been reading the KCS documentation all day as a starting point for our knowledge management implementation. It seems to be a pretty thoroug... Dear All Stupid question alert (I think!) I can't find a way to return all the knowledge articles that I have access to. Either by a wild card in the knowledge search bar or by a query that uses the K... Hi, We have errors on knowledge management searching. This is something we have never used in my organisation and have had these issues for at least two years since we upgraded to 7.3.2 (Which at the tim... Hi all, My business has a Knowledge Base currently in the process of being tested before being moved to live and we have found an interesting issue with End Users unable to search for articles using the Search... Service Desk version 2016.0 Our Knowledge module has optional actions on each status allowing for "add attachment" and "Add Keywords" however they throw a privilege error: When I check the permissions under... Hi, I have a resolution action on Incident window. On clicking the action Resolution window open which has CREATE KNOWLEDGE ARTICLE checkbox. When I check the checkbox knowledge article must be created but it ... We have one user, when trying to navigate to knowledge management > Search Knowledge on the home page of service desk 2016 receives error "attributetype_description not found" We're working on setting up our Knowledge Base. We have several Knowledge Approvers who will be responsible for approving/rejecting articles in their respective knowledge domains, but we also have a Public knowledge d...
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