
Choose a layout and drag widgets onto your Overview Page to customize it. Widgets placed on the page below can be configured by selecting the symbol.
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How To Guides
How to modify the Dashboard Title in WebDesk and SelfService
Insert a personal default dashboard for a specific user in WebAccess using a script
Implementing a "Change Group" feature in Self Service
Displaying your own Logo in WebDesk / Self Service
How to use the colour of an Incident, Problem, Change, etc. in a report template
Web Access window design advice (7.4)
How can I create a boolean check box in Web Access? (They currently show as drop-down lists)
How do I make noticeboard items expire on the Web Access dashboard
Migrating from Service Portal to Web Access
Changing Web Access from UK date format to US format in 7.5 SP1 onwards
Increasing the session idle timeout time for Web Access
How to share a Crystal Server report with your Web Access Users
Setting a default display depth / minimum lines on multi line text boxes for your Web Access windows
How to replace the Auto End user handler functionality in Web Access
Authentication
Getting LDAP Server authentication working in Web Desk in Service Desk 7.3
Configure Web Desk/ Web Access to use Integrated Login
Video On How To Configure WebDesk For Integrated Logon
How to automatically fail over from an integrated login Web Access to explicit login
Troubleshooting
“Exception has been thrown by the target of an invocation” - When using a window in WebAccess (7.6+)
403 - Forbidden error when logging in or out of Self Service
"File not found" issue when manually configuring a Web Desk virtual directory
My attributes are not aligning in columns on my windows in Web Access (7.5+)
Multi Line Field in Group Box creating empty space below in WebAccess, IE8
Recreating Web Desk Administration Shortcut - if it has gone awol
Collections don't appear read only on a process that is at a read only status
Error: "Cannot insert duplicate key row in object" when publishing a Shortcut to Web Desk.
Error: "The String was not recognized as a valid DateTime" when saving an IPC in Web Access
Resources
Example images to use on status dashboard items
The use of cookies by Web Access (covering Web Desk, Self Service and Mobile Web Desk)
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