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Hi Everyone, I automated our request process which will automatically create a task for my technician to deploy the equipment. I want to add another manual action like "Assign Equipment" that… (Show more Show less)

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bmagurn in Web Desk and Self Service1 week ago (Show more Show less)

Personalized dashboards are only updated when a gadget is minimized

My analysts have the ability to personalize their dashboards, and I have worked out the privileges for this. However, when users add or remove a field to the list of displayed columns, the change… (Show more Show less)

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Julian Wigman (to bmagurn) 7 days ago (Show more Show less)

Maybe try a different browser to see if that provides any further insight. Do the dashboard gadgets concerned have a refresh time set on them as that can cause issues sometimes when in the…

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Maddawg in Web Desk and Self Service6 years ago (Show more Show less)

"String Was Not Recognized as a Valid DateTime" Error in Web Access

Description: When we select "New Incident", we are immediately presented with the error "String was not recognized as a valid DateTime". Error message is below. ____________________________…

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ravi.ranjan 2 weeks ago (Show more Show less)

We are seeing this error in 2017.3. Can you please let me know if same steps are valid for 2017.3 as well or there is some other way to fix the issue?

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Mroche in Web Desk and Self Service3 years ago (Show more Show less)

Error 'Object Reference not set to an instance of an object' when clicking on a process shortcut in web desk.

When clicking on the process shortcut, say, New Request in web desk, an error message pops up with the detailed error below. As for the error ‘Object Reference not set to an instance of an…

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andrew.strakis 4 weeks ago (Show more Show less)

This link is broken: For further help of Copy Rule, refer to LANDESK help link here.…

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Faidzul in Web Desk and Self Service1 month ago (Show more Show less)

index was outside the bounds

Hi all, Anyone had encountered such error where we cannot access Self Service? we have have no issue in accessing Web Desk, but the error only prompted when we switch to Self Service. The… (Show more Show less)

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Julian Wigman (to Faidzul) 1 month ago (Show more Show less)

Correct!

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CommunityReach in Web Desk and Self Service1 month ago (Show more Show less)

Changing Web Desk Disclaimer Text

Hello everyone, hope you are well. Does anyone know where to change the text show in the attachment. I feel like I have looked everywhere to change the disclaimer text. Any help would be appreciated.… (Show more Show less)

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CommunityReach (to Julian Wigman) 1 month ago (Show more Show less)

Thank you sir as always, that was it.

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jross in Web Desk and Self Service3 years ago (Show more Show less)

Chat.js Ajax.Request failing for comments

Hi all, Another hiccup on the road to getting Chat working. I've been able to work out a lot of the bugs with help from this community, but now I'm having trouble with an Ajax request in… (Show more Show less)

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jross (to John Haddad) 1 month ago (Show more Show less)

Hi John, We never got this resolved as our management decided not to implement this module. We have now decided to move licensing from LANDesk to Ivanti ISM (HEAT). Sorry

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ccoombs in Web Desk and Self Service1 month ago (Show more Show less)

Service Desk Incident time

Not sure how we are missing this but how to add time to an incident before closing it? In short as we work on a ticket we want to add time as each day goes on. Right now I only see the time option… (Show more Show less)

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Julian Wigman (to ccoombs) 1 month ago (Show more Show less)

ccoombs This really boils down to the design that was commissioned for you as even the OOTB database doesn’t have time capture in it from my knowledge. It sounds though someone has put a time…

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DavidNettleship in Web Desk and Self Service2 months ago (Show more Show less)

Automatically launching query results on Service Desk Self-Service

So I am trying to get a query which should only return one result to automatically launch that result. This is pretty straightforward to set up in Console, as it's a matter of checking the box… (Show more Show less)

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keithr in Web Desk and Self Service2 months ago (Show more Show less)

Headings repeated in html report template

We would like to make use of a html template to improve the display of query results. However, when query results are displayed, the "Headers" specified in the template appear on every row… (Show more Show less)

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Julian Wigman (to keithr) 2 months ago (Show more Show less)

keithr I’ve always considered it to be a “cell template” in that it as it applies to each row returned instead of setting the format for the report as a whole. Julian MarXtar Ltd

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	Linking a CI to a user - Task process 5 days ago in Web Desk and Self Service	by JohnO
	Personalized dashboards are only updated when a gadget is minimized 7 days ago in Web Desk and Self Service	by bmagurn
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	Changing Web Desk Disclaimer Text 1 month ago in Web Desk and Self Service	by CommunityReach
	Chat.js Ajax.Request failing for comments 1 month ago in Web Desk and Self Service	by jross
	Service Desk Incident time 1 month ago in Web Desk and Self Service	by ccoombs
	Automatically launching query results on Service Desk Self-Service 2 months ago in Web Desk and Self Service	by DavidNettleship
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