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We have upgraded to Service Desk 2017.1 but we are having issues changin ivanti branding on this. where can we update this? Any help will be greatly appreciated. Kind regards, Aj.

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Jamie Cannon (to dmulkeen) 3 weeks ago (Show more Show less)

Rehashing this a bit.. I know you can change the logo but can you change the text?

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Senta in Web Desk and Self Service8 years ago (Show more Show less)

Web Access error: Invalid Request: Not Authorised to create new queries.

Environment: 7.4 fixed in 7.5 Problem: Users are getting the following error when attempting to launch a Qurey from a link on a dashboard in Web Desk or Self Service. "Invalid Request. Not…

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John Haddad in Web Desk and Self Service2 months ago (Show more Show less)

Integrated Login

Hi all , i use integrated login in my servicedesk , when open system using chrome directly open with asking for username and password but using edge it prompt me for username and password: … (Show more Show less)

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Waldy (to John Haddad) 2 months ago (Show more Show less)

This is a limitation of Edge. I does not pass the current credentials automatically.

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rrmarlatt in Web Desk and Self Service3 months ago (Show more Show less)

click selfservice gives error

When I click on Self Service it prompts me with the following error. I have 3 instances (Sandbox, Test and UAT) all are having the same issue. Any help would be appreciated.

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Kacper.Madejek (to rrmarlatt) 2 months ago (Show more Show less)

Hi rrmarlatt, Could you try to clear out the .NET temporary files? This article shows you how to do it: How to clear the Temporary ASP.NET files Cheers! Kacper

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CyberMax in Web Desk and Self Service4 months ago (Show more Show less)

can i edit my dashboard?

Using Avanti Web Desk and I can't edit my dashboard. It's all over the shop....

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Kacper.Madejek (to CyberMax) 2 months ago (Show more Show less)

Hi CyberMax, You can find some articles on the topic of creating/designing your dashboards on the Web Desk and Self Service landing page. Please remember that only administrator accounts can…

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Kacper.Madejek mentioned Web Desk and Self Service 2 months ago Show mention context Hide mention context

Re: can i edit my dashboard?

Kacper.Madejek mentioned Web Desk and Self Service 2 months ago

Hi CyberMax, You can find some articles on the topic of creating/designing your dashboards on the Web Desk and Self Service landing page. Please remember that only administrator accounts canPreview Hide preview

sismeya in Web Desk and Self Service2 months ago (Show more Show less)

Window Copy Rules - User Details - Web Portal - Incident / Request

Hi, We are having an issue with window copy rules on the Web Portal. On our User Window we have : Requested for, Email, Phone, we also have other related fields , Company, Location , on… (Show more Show less)

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sismeya (to Julian Wigman) 2 months ago (Show more Show less)

Thanks Julian for clarifying this, much appreciated. Andy

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Profane in Web Desk and Self Service2 years ago (Show more Show less)

GetObjectByAttribute on Config object module

Hi all, My environnement :LDSD 2016 My Problem : script syntax in boo code Module object schema Config Management I ----- CI I ----- Region (object reference) I … (Show more Show less)

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Erdinc (to Profane) 3 months ago (Show more Show less)

I know it's an old thread.. Module name is missing. For CI it is something like this: ...GetObjectByAttribute("Config.ConfigItem.Region", "L1L2 ",value )

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