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We have a number of users who are visually impaired. These users access applications using software such as "Jaws" to facilitate reading of forms. However during testing of web desk, many of the… (Show more Show less)

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Julian Wigman (to keithr) 8 hours ago (Show more Show less)

keithr is this thread any help? Accessibility for Visually Impaired Julian MarXtar Ltd

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Julian Wigman in Web Desk and Self Service6 years ago (Show more Show less)

Manually Link CI to User via WebDesk

I'm well versed with user-CI linking in the Administration module in Console, via process or via data import but what about via WebDesk. I want Analysts to be able to create a new CI via Webdesk… (Show more Show less)

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Julian Wigman (to Julian Wigman) 1 day ago (Show more Show less)

@motaz does that work for you? Julian

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kayakmike in Web Desk and Self Service2 weeks ago (Show more Show less)

In Self Service, can users create a team/group to see eachother's tickets?

For example: Create a group that a Supervisor has the ability to see all of their team's tickets. The Supervisor would be able to see the team's tickets in their self-service portal. Is this… (Show more Show less)

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Julian Wigman (to kayakmike) 5 days ago (Show more Show less)

kayakmike then do you have anyone that can help you that knows Ivanti, as basically you just need to copy an existing query that has the columns you want in it, and then replace previous criteria…

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sameralee in Web Desk and Self Service2 years ago (Show more Show less)

Link to Incidents in Emails or Reminders

Hi, is there a document that shows step by step how to update the URL address to the incident it's referring to in the emails Service Desk sends out? Right now ours looks like this:… (Show more Show less)

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Orlando Daza (to Jamie Cannon) 1 week ago (Show more Show less)

Thanks... Appears this error when go to link.

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cbrownsword in Web Desk and Self Service4 weeks ago (Show more Show less)

WebDesk not locking Incident when adding a Collection Item (Note, Resolution etc)

We've noticed that Record Locking on our Incidents don't seem to lock the incident if an analyst is in the process of adding a Collection Item such as a note, resolution, With Customer. This… (Show more Show less)

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cbrownsword (to Senta) 2 weeks ago (Show more Show less)

Thanks Senta for the clarification. I've raised an enhancement request for this to be changed here. Please vote. …

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Ammalia in Web Desk and Self Service1 month ago (Show more Show less)

object reference not set to an instance of an object while running bulk action

Hi, I need a solution and advice. i got an error "object reference not set to an instance of an object" while running a bulk action. so i got all tickets failed to update. What should i do? … (Show more Show less)

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Senta (to Ammalia) 2 weeks ago (Show more Show less)

Hello Ammalia Looks as if there is a problem within your process. Please check if you can run the action manually (with the same user). Regards Ivanti Support

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abuzaki92 in Web Desk and Self Service2 weeks ago (Show more Show less)

How to remove "Preferences" and "Change Application Password"?

Is there a way to hide/remove these buttons from WebDesk and SelfService so that analyst can't access those features? Thank you

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Motaz (to abuzaki92) 2 weeks ago (Show more Show less)

You can hide the preferences by disabling the privilege from the role/group that the user is member of as shown below: For the application password, you may do something with the JavaScript…

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JohnO in Web Desk and Self Service8 months ago (Show more Show less)

C:\Windows\Temp folder maintenance

Hi Everyone, I would like to know if there is a way to control/set Landesk to automatically clear the temporary files stored under c:\Windows\Temp. I noticed that everytime there is a ticket with… (Show more Show less)

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mushoku (to Motaz) 2 weeks ago (Show more Show less)

Can you post the contents of the batch file? We recently had an issue of one of these files that could not be deleted, and I am curious if your batch file includes how to deal with this (services…

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JohnO in Web Desk and Self Service3 weeks ago (Show more Show less)

Creating New Assets

Hi Everyone, Is there a way to create a simple pop-up or menu that will ask you what type of asset are you creating then it will bring you to the correct asset type window(workstation, asset,… (Show more Show less)

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JohnO (to Julian Wigman) 3 weeks ago (Show more Show less)

JulianWigman, I was trying to see if there is a way to have one asset window and when a user selects an "asset type", it will direct them the correct CI window such as Asset, Copier, Laptop,…

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ChrisM in Web Desk and Self Service1 month ago (Show more Show less)

Noticeboard Question

I can't for the life of me see where to change the icon/image that shows on workspaces to something other than that globe image? I can't see anywhere on the window design to add it or an option to… (Show more Show less)

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ChrisM (to Julian Wigman) 1 month ago (Show more Show less)

That's great thanks, I was looking to update it for each individual item when its just an icon for each of the noticeboard categories, thanks for all your help guys!

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Recent Forum Discussions

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	Accessibility options for users with visual impairment 8 hours ago in Web Desk and Self Service	by keithr
	Manually Link CI to User via WebDesk 1 day ago in Web Desk and Self Service	by Julian Wigman
	In Self Service, can users create a team/group to see eachother's tickets? 5 days ago in Web Desk and Self Service	by kayakmike
	Link to Incidents in Emails or Reminders 1 week ago in Web Desk and Self Service	by sameralee
	WebDesk not locking Incident when adding a Collection Item (Note, Resolution etc) 2 weeks ago in Web Desk and Self Service	by cbrownsword
	object reference not set to an instance of an object while running bulk action 2 weeks ago in Web Desk and Self Service	by Ammalia
	Creating New Assets 2 weeks ago in Web Desk and Self Service	by JohnO
	How to remove "Preferences" and "Change Application Password"? 2 weeks ago in Web Desk and Self Service	by abuzaki92