• How To: Enable Javascript controls for HTML fields in Web Access

    How To:Enable Javascript controls for HTML fields in Web Access   Step by Step: 1. Log into WebAccess as SA. 2. Choose System Settings, and you will see the option below:     3. Set it to true and Jav...
    agkale
    last modified by agkale
  • When viewing a window in Webdesk you see a blank page

    Environment: 7.3.1 Webdesk   Review Date: 29/09/2014   Problem: Sometimes when viewing a window in  Webdesk you see a blank page. At the bottom of the taskbar there is a notification "Done but w...
    Senta
    last modified by Senta
  • How to: Set Default Query for Collections in Web Desk - Changing the Columns you see in the tab

    Environment: Service Desk 7.4 and newer   Review Date: 27.08.2014   Question: How can I change what Columns I see in the tab on Workspaces in Web Desk?   Answer: When adding a Collection as a tab...
    Senta
    last modified by Senta
  • Queries based off of an Active Directory Data Connection do not run in Web Desk.

    Problem: Queries based off of an Active Directory Data Connection do not run in Web Desk.   Solution: Copy the following files from "C:\inetpub\wwwroot\Touchpaper.Framework.Web\bin" to "C:\inetpub\wwwroot\WebD...
    Senta
    last modified by Senta
  • How to prevent Analysts from setting a query as the System Home Page in Web Desk.

    Environment: Web Access all versions. Review Date: 28th July 2014   Problem: Analysts are able to set a query in Web Desk as the system home page (see screenshot).   Cause: The Analysts have the ...
    Senta
    last modified by Senta
  • WebDesk does not automatically save changes to a record when an Action is performed.

    Issue:   In Console and Service Portal, when you make a change to a record, say the Description field, then immediately perform an Action, the changes you made to the field are automatically saved.  This do...
    Senta
    last modified by Senta
  • How to: Restrict Access to WebAccess or specific Applications in IIS Manager

    Environment: Service Desk: All Versions Review Date: 28.08.2014 Can you restrict Access to Web Desk? For example you might want to restrict access to a WebAccess Application whilst still developing the App...
    Senta
    last modified by Senta
  • Restoring an inaccessible dashboard caused by a web page gadget linking a page that takes over the browser

    Problem   When adding a web page gadget to a dashboard in Web Access you can link to a page that automatically redirects to somewhere else.  In some cases this will redirect the whole browser window and not...
    Senta
    last modified by Senta
  • A runtime error is displayed when accessing Web Access

    Version: Service Desk 7.4 + Problem:   When accessing Web Access you receive a runtime error.   The event log on the server displays:   Exception type: NullReferenceException Exception message: Obj...
    Mroche
    last modified by Mroche
  • WebAccess History Panel cannot be expanded

    Environment Webdesk or SelfService 7.4 Review Date: 05/09/2014 Problem The history panel or sidebar in WebAccess cannot be expanded once it has been collapsed.   Solution This was raised as Problem 5...
    Mroche
    last modified by Mroche
  • Error "System.ArgumentOutOfRangeException: Index was out of range" when migrating a dashboard from Console

    Environment:  Service Desk   Review Date:  31/07/2014 Problem:  Within the Dashboard Designer component of Console you can take an existing dashboard for use in Console and make it available in ...
    Senta
    last modified by Senta
  • How can I create a boolean check box in Web Access?  (They currently show as drop-down lists)

    A boolean will in Console automatically show as a check box unless you enter in "True" and "False" text in the Properties of the Attribute in Object Designer. Doing this will make it show as a drop down list with the ...
    Senta
    last modified by Senta
  • How do I set the culture settings which change the date format in Web Desk (up to and including version 7.3.2)

    Environment: Service Desk up to and including 7.3.2 Review Date: 31/07/2014  How to:  The culture settings described below apply to Web Desk in 7.32 but do not work on Web Access 7.4. The culture setting...
    Mroche
    last modified by Mroche
  • How to share a Crystal Server report with your Web Access Users

    Environment: Crystal Server 2008. Crystal Server 2013. Customers on earlier versions of Crystal Server or Enterprise should contact their account/sales manager to request the latest version.   Here are some s...
    Senta
    last modified by Senta
  • Accessing Web Access displays a Dynamic view compilation failed error

    Problem When accessing Web Access (Self Service or Web Desk) the following error message is displayed.   Dynamic view compilation failed. c:\Windows\Temp\31tpavoq.0.cs(6,43): error CS0234: The type or namespac...
    Mroche
    last modified by Mroche
  • Web Access window design advice (7.4)

    Environment: Web Access 7.4   PLEASE NOTE: This article does not apply to Web Access version 7.5.  In Web Access 7.5 a number of software changes were made based on customer feedback regarding the form des...
    Senta
    last modified by Senta
  • Error Publishing Problem Window for Web Access: Could not resolve reference from Attribute Filter Selector 626590e4-7fcc-4ae7-a6ae-c56957b68299 to related Query Template

    Error:   'Problem/Problem 7' failed to enable for Web Access. Error: Could not resolve reference from Attribute Filter Selector 626590e4-7fcc-4ae7-a6ae-c56957b68299 to related Query Template. This Query Template...
    Anthony813
    last modified by Anthony813
  • Example images to use on status dashboard items

    As requested, here are some graphics that have been used on some Service Desk demo environments.  I have also added some which were kindly shared by customers on this thread: http://community.landesk.com/support/...
    Senta
    last modified by Senta
  • How to display a SelfService dashboard alongside the user login details

    Environment: Self Service  7.4 and above   Review Date: 05/09/2014   How To: Display a dashboard with other details and our own logos alongside the standard Self Service login window. For example a...
    Mroche
    last modified by Mroche
  • Cannot remove Anonymous User in Web Access

    When in Web Desk - System Preferences under Anonymous User you have previously typed in a user name but now want to clear this.  However, when clearing the field and selecting save the name keeps re-populating. &...
    Senta
    last modified by Senta