Ivanti Service Desk Knowledge Management Landing Page
The following page contains recommend community documents for Knowledge Management. To get started the product documentation for Knowledge Management can be found within the Knowledge Management manual 7.57.6.
While testing some things with the Knowledge process on my dev environment I got rid of the confusing "Recreate" action. Next thing I know, I'm getting this error exactly every 5 minutes in the event…(Show moreShow less)
Wondered if Ivanti or anyone else is looking at this just now? Imagine Netflix offering you suggested content based on your viewing habits but applied to ITSM. I'm talking way more complex than…(Show moreShow less)
Hey y'all, I'm new to knowledge management most of our Analyst still use Console . I'm hoping to get everyone off of it, but I was wondering. Is there an way to background search on Incident…(Show moreShow less)
Hi, is it possible to add an video to the knwoledge base? I tried to add the video to an html field at an article but it does not work. Maybe it is possible to upload it like an document? If…(Show moreShow less)
Hello, When logging a new incident the "Knowledge Results Found" pop up appears in the bottom right hand corner. The search results are showing entries from all sections whereas our requirement is…(Show moreShow less)