Ivanti Service Desk Knowledge Management Landing Page
The following page contains recommend community documents for Knowledge Management. To get started the product documentation for Knowledge Management can be found within the Knowledge Management manual 7.57.6.
Hello, When logging a new incident the "Knowledge Results Found" pop up appears in the bottom right hand corner. The search results are showing entries from all sections whereas our requirement is…(Show moreShow less)
Has anyone setup a KCS process in LanDesk Service Desk? I've been reading the KCS documentation all day as a starting point for our knowledge management implementation. It seems to be a pretty…(Show moreShow less)
Dear All Stupid question alert (I think!) I can't find a way to return all the knowledge articles that I have access to. Either by a wild card in the knowledge search bar or by a query that…(Show moreShow less)