Xtraction Reporting and Dashboards for Ivanti Service Manager, Voice and HEAT Classic
LIVE WEBINAR DURATION: 45 minutes DATE & TIME: March 14, 2018, 9:00 am MST | 11:00 am EST | 4:00 pm GMT
Ivanti Xtraction for Ivanti Service Manager (ISM), powered by HEAT
Including Voice and HEAT Classic
Gain comprehensive reporting for Ivanti Service Manager, Voice and Heat Classic with Xtraction. Easier, self-service reporting that will not only allow customers to pull data from Ivanti’s ITSM solutions using Xtraction connectors, but overlay with other IT systems data (Ivanti or other vendors) for a comprehensive picture of the IT environment. Solve your self-service reporting challenges and begin to understand what staff resources you can call on to deal with Incidents, requests and more. Easily create reports and dashboards; display open calls, filter on P1s, drill into average time to resolve, see monthly trend of active ticket volumes and more. Lean how to create visually appealing dashboards from your ITSM data to share with any role in your organization.
Focus of this will primarily be live demonstration.
A walk through of the Xtraction product and connectors to understand how easy it is to access data
Learn how to bring in data from Ivanti ITSM solutions
See how to create meaningful ITSM dashboards and reports and change those to incorporate new data sources.
Can’t make it? Register anyway and we’ll send you the on-demand webinar later.
Sara Otremba has over 18 years of experience in Database Administration, Software Implementation, and Business Analysis. Sara came to Shavlik in 2015 from a software company where she worked for 16 years filling a variety of roles across IT, Support, Development and Product Management. Throughout the various roles, Sara was key to writing and implementing software requirements that adhered to compliance standards including PCI and SOX. Previously as a Product Manager for Security and now as a Product Manager for Xtraction, Sara brings a unique perspective from both the end user and the vendor point of view.