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2015

Our Community and Finding Advice

July 2015 Previous month Next month

Our July Gift Card contest winner is: pam87502

 

Congratulations to you! I will be in contact with you about your prize and many thanks for helping out our community members last month.

 

The winner was randomly selected (RANDOM.ORG) from a list of top community participants in July.  During July pam87502 wrote some really helpful and thorough explanations to Systems and Security questions.  He illustrated some of these with screen grabs which are always appreciated by community members!  You can check these answers out here.

 

Want to be in with a chance to win in August?  Please read the full competition details here: A thank you for community members: Monthly Amazon.com $50 Gift Card Contest!

 

More information about how to participate in discussions:Finding Unanswered Questions on the Community

 

During today's planned maintenance we made a number of changes::

 

Support Portal - Mobile friendly site

The site is now designed to resize appropriately to fit the size of the device you are using.

 

Support Portal - New navigation via site headers

The site headers on the portal now more closely resemble those in the User Community, giving you a more consistent experience between the sites.  The menus allow you to select:

  • Home
  • Support Requests
    • Request Help
    • View Requests
  • Resources
    • LANDESK User Community
    • LANDESK Training
    • Product Downloads
    • Landesk.com/support
    • Portal User Guide
  • Your Profile

NOTE: Profile information is now stored on customer.landesk.com because it is a shared profile between the User Community and Support Portal sites.

    • View Profile
    • Edit Profile

Support Portal - End Company selection for Partners

When Partners login to the portal and complete a Support Request they are prompted to select the End Company who they are raising it for via a drop down of companies.  Only those companies who have purchased a maintenance contract will be available for selection. 

NOTE: Partners for Wavelink products only will not see this End Company selection yet.

 

customer.landesk.com - Additional portal profile fields

When you first login to the User Community or Support Portal after the update we will ask if you could please complete some additional fields about yourself which we will store in your profile.  Please complete the information and select "Submit".  Alternatively choose to "skip for later" (you will be asked again at next logon) or select "do not ask me this again" if you don't wish to complete the information at all.

 

 

 

Welcome to the LANDESK Community Quarterly! This update serves to highlight some of the most useful things that have happened on community.landesk.com in recent months.

 

Watch and learn

Short videos are a fantastic way to quickly become familiar with a topic. We also use them withinour community knowledge base documents to make following the steps even easier. We've listed below some of our favorite product-related videos:

LANDESK Management Suite:LANDESK Service Desk:LANDESK Process Manager:

Want More Videos?


Community Members

5200+ = The number of new users who signed up to the LANDESK community since the start of 2014.

Are you new?  Then welcome! The Site Help area holds information about getting started or you can watch a short video tutorial.

Not yet registered?  You can do this here.

Need a password reset?  Here’s a link to do this.

Having problems?  Contact us.


Downloads Area

In May we did some work to reorganize the Downloads area (requires login) on the community so that you can find the right download faster.  Read an explanation of what we did here.

If you want to be notified of new downloads as they are published click Follow when viewing the area and select Email Watches.

To be notified of Systems and Security downloads, Click here and then click Follow in the header then select Email Watches.

To be notified of IT Service Management downloads, Click here and then click Follow in the header and then select Email Watches.


Momentum Events

You may have heard about the community area Momentum (requires login). The Momentum program is designed to help you understand the power of your current LANDESK solutions and increase your ROI with free online training, downloadable resources, and the ability to provide feedback directly to our product team.

Please also check out our new Momentum Events page that lists the upcoming webinars from Momentum. Some popular webinars we’ve held this year include:

 

Don’t want to receive future Community quarterly updates?

The LANDESK Community Quarterly will be sent out four times a year unless you choose to unsubscribe (at bottom of page).

Feedback?

If you have any feedback about this update please contact us via this form.

 

 

 

 

© Copyright 2015 LANDESK. All rights reserved. LANDESK Software Inc. 698 W 10000 S, Suite 500, South Jordan, Utah, 84095.

Our June Gift Card contest winner is: jmdermody and this is our first winner who has been helping customers on the Supply Chain (formerly Wavelink) area of the site!

 

Congratulations to you! I will be in contact with you about your prize and many thanks for helping out our community members last month.

 

The winner was randomly selected (RANDOM.ORG) from a list of top community participants in June.  During June jmdermody participated in a number of discussions and provided some correct answers.  You can check these answers out here: jmdermody

 

Want to be in with a chance to win in July?  Please read the full competition details here: A thank you for community members: Monthly Amazon.com $50 Gift Card Contest!

 

More information about how to participate in discussions:  Finding Unanswered Questions on the Community

Feedback