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2016

Systems and Security (LDMS / LDSS)

Here's a list of new published documents in the SSM area in April, May and June 2016.  If you would like to get notified as new documents are published there are instructions here:Following a place, a person, or a piece of content in the community (getting notification emails)

 

April 2016 new published documents - Systems and Security (LDMS / LDSS)

Agent Deployment40597Hide / Show Agent Icon on Deployed Clients
Antivirus and Antispyware40588How to properly install a LANDESK Antivirus component patch
Antivirus and Antispyware40645ERROR: Failed to reinstall LANDESK AV - Reboot is required
Antivirus and Antispyware40717Issue: AV username and password setup with LDMS
Cloud Services Appliance40767Issue with the Landesk Cloud Service Appliance web console not displaying correct time
Console40754Console error: Strong name verification system contains exclusion entries in the registry. Blocking access
Data Analytics40738Issues when saving reports in ERP: Error 401 (LDMS 9.5)
Endpoint Protection40589How to patch LANDESK Endpoint Security
Endpoint Protection40681How to troubleshoot LANDESK Endpoint Security
Installation40593Unable to Build Core Server Activation File
Installation40595How to install SQL Server 2014 Management Studio (SSMS)
Installation40606ERROR: Return code: 1168, State: Failure
Installation40607Unable to launch core server activation utility
Installation40617LDMS 2016: Configuring DataMart error
Installation40630Core Install Fails at Configuring Datamart Step
Inventory40735Devices are not showing up in their appropriate Active Directory Organizational Units under scope properties
Inventory40857Unable to Find Certain Columns When Creating A Query
Linux and Unix Agent40579Policy based support for *NIX in LDMS 2016
Linux and Unix Agent40723How to get verbose logs for all processes of a client with LDMS 2016
Macintosh Agent40736How to Troubleshoot Netboot for Mac Provisioning
Mobile Device Management40756LDMS 2016: Devices of the same type all show up with the same device name
Monitoring and Alerting40759Guide on troubleshooting Alerting/Monitoring in LDMS
Monitoring and Alerting40844Issue with the Unmanaged Device Discovery (UDD) alert not working properly
OS Deployment and Provisioning40578Adding drivers to WinPE fails
OS Deployment and Provisioning40582Unable to login to Provisioning client
OS Deployment and Provisioning40686About Map/Unmap Drive Provisioning Action Handlers
OS Deployment and Provisioning40836Issue: HII action fails with error code 80001803H
OS Deployment and Provisioning40865About Device Naming Templates
Patch Manager40629Issue: Downloaded status next to a definition rule does not show correct status
Remote Control40720Issue with file transfer during legacy remote control : no logical volume is found on the remote device
Remote Control40814Keyboard Mapping not working properly when remotely controlling a Mac OSX El Capitan in French
Software Distribution40603Best Known Methods for Installing Office 365 Click-to-Run
Software Distribution40758How to Troubleshoot Software Distribution Tasks - Core Side (Advanced)
Software Distribution40801Core Task Retry vs Client Policy Retry

 

May 2016 new published documents - Systems and Security (LDMS / LDSS)

Cloud Services Appliance40974How to validate your third party certificate chain on the CSA
Cloud Services Appliance41081checksum for ldsupport.exe
Data Analytics41018The Import Data Rule acts erratically and doesn't seem to match correct records.
Endpoint Protection40939How to use LANDESK Endpoint Security to protect against Ransomware
General40892How to tell what version of .NET framework is installed
LetMobile40900How to Change LetMobile Server URL After Installation
Monitoring and Alerting41061How To Track And Monitor Deleted or Purged Devices
OS Deployment and Provisioning40937Issue: HII is still pointing to the old Core Server and fails to build.
OS Deployment and Provisioning41010How to deploy an image to multiple computers using multicast
Patch Manager40890How to upgrade to Windows 10 Release 1511 using LANDESK Patch Manager
Patch Manager41033How to use the Patch Cleanup option in the Download Updates tool for Patch Manager
Software Distribution40948Best Practice for Creating/Deploying Batch File Distribution Packages
Software Distribution41073How to use PEDownloader.exe to duplicate / troubleshoot with Software Distribution tech

 

Other documents of interest to SSM customers (in other areas):

Momentum40945[Tech Brief Webinar Recording] Utilizing Security Suite to protect against ransomware

 

June 2016 new published documents - Systems and Security (LDMS / LDSS)

Data Analytics41293Basic Troubleshooting Guide - Data Translation Services - B2B Connectors
Installation41148Error when unmounting WIMS
Installation41149CommonCore.inf: (0x80004005) error when updating the core server
Installation41237How to resolve Updating Server Configuration error when installing LDMS 9.6
LANDESK Systems and Security41236What is keeping my files open?
Linux and Unix Agent41283How to use YUM to fix linux agent dependency package issue
Mobile Device Management41289uploading cert request error on apnsportal
OS Deployment and Provisioning41239How to add Chinese packages into WinPE 10.0
Software Distribution41265How to enable failed policy retry more frequently than every 24 hours in LDMS 9.6 and newer
Software Distribution41267LDAP-User Task-targeting vs Machine-based Task-targeting

Service Desk and Xtraction

Here's a list of new published documents in the ITSM area in April, May and June 2016.  If you would like to get notified as new documents are published there are instructions here:Following a place, a person, or a piece of content in the community (getting notification emails)


April 2016 new published documents - Service Desk and Xtraction

Documentation (Service Desk)40675LANDESK Service Desk 2016.1 - What’s New in LANDESK Service Desk
Documentation (Service Desk)40676Service Desk 2016.1 New Features
Documentation (Service Desk)40677Service Desk 2016.1 Supported Platforms
Documentation (Service Desk)40678ServiceDesk 2016.1 Issues Fixed
General (Service Desk)40620Application Interface Language - Date Format in Web Access and Workspaces
General (Service Desk)40672LANDESK Service Desk 2016.1 Release Information and Useful Links
General (Service Desk)40688What are shortcut categories in workspaces
General (Service Desk)40693Dashboard Designer in Workspaces
Install and Performance (Service Desk)408122016.1 Upgrade Issues and Considerations
LANDESK IT Service Management40725Inbound mail service stops creating incidents solved by archive the old mails
LANDESK IT Service Management40813Inbound email not being marked as 'read' - Duplicate incidents created every minute

 

May 2016 new published documents - Service Desk and Xtraction

Calculations41070How To: Write correctly arguments of Framework Object Calculation Functions
Data Import41016Import Management Suite data Via SQL Views
Data Import41072Problem / Solution: Why data import and inbound mail don't update "Update" dates, groups and users?
Install and Performance (Service Desk)40990Restore database failed because the database is in use
LANDESK IT Service Management40901Attribute names with non-ASCII (special/foreign) characters cause various errors
LANDESK IT Service Management41069Change upload file as attachment size limit by modify web.config related to error "Request Entity Too Large. Server respond: 413"
Mail41060Emails notifications about tickets are not sent
Reporting (Service Desk)41054How to create a reporting user in Crystal Server to avoid the CMC authentication prompt when running web reports?
Reporting (Service Desk)41063Error "Unable to cast object of type 'CrystalDecisions.CrystalReports.Engine.ReportDocument' ..." when using the DSNSetter tool to update reports
Web Desk and Self Service41071How to: Create a report template using embedded pictures

 

Also of interest to Service Desk customers (posted in other areas):

Momentum40889[Tech Brief Recording] Utilizing Workspaces within LANDESK Service Desk

 

Downloads for IT Service Management40896Service Desk 2016.1 Cumulative Hotfixes

 

June 2016 new published documents - Service Desk and Xtraction

Knowledge Management41115Analyst with different culture creates an article error "Privilege required" "cannot change localized attributes""Cannot insert the value NULL"
Process Designer41253How To: Show/Hide an action from a specific role with a calculated pre-condition
Query Design (Service Desk)41308How to filter a Multi Select List Box for Console and Web Access
Service Catalogue41177Removing corrupted shopping cart items
Xtraction41258After updating the data model, scheduled reports are returning errors pertaining to old information

 

Here's a list of new published documents in the Wavelink area in April, May and June 2016.  If you would like to get notified as new documents are published there are instructions here:Following a place, a person, or a piece of content in the community (getting notification emails)


Avalanche40879Using wildcard in selection criteria
CETerm40636CET: Signal Strength and Battery Indicator have no data in Win 32 Version on Windows Embedded Standard 7
CETerm40765CE Term Scanner Error
Remote Control (Wavelink)40875Error: Missing Avalanche GUID, using MAC as GUID when starting Remote Control session
Terminal Emulation40732Configuring Android devices using Wavelink’s online Configurator Tool
Velocity40716Velocity - How To Configure License Server Address
Velocity40718Velocity - How to deploy settings to Android Device / How to create the .wldep file / Can't find com.wavelink.velocity folder on my Android Device
Velocity40768Velocity: Hardware Back Button Commands
Velocity40769Velocity: Using the Scripting Library to import a script
Velocity40854Velocity: Scripting, Basic Replace
Velocity40861Velocity: Scripting, Prepend Data to a barcode
Velocity40862Velocity, Scripting: Append data to the end of a barcode
Velocity40863How to delete screens
Velocity40871Velocity, Scripting: padding scanned data with zeros
Wavelink40591What is the difference between TelnetCE (or WIB) 7.3 Standard and 7.3 International?
Wavelink40721A required DLL was not found (RAPI.DLL) Unable to install configuraiton utility Windows 8.1/10/Server 2012


Terminal Emulation41067Configuring TE to use SSL with ConnectPro
Velocity40888Velocity: Enable Logging
Velocity41017Velocity Scripting: Device.beep


Avalanche41216Restart Service From Console Not Working On Multi Server Distribution Model
Remote Control (Wavelink)41306Thor Remote Control is only a part of the screen / too small / can't see
Terminal Emulation41288Telnet Emulation Parameters: Network Support
VelocityCE41150VelocityCE: Use SSL

20725TheYearsBestLogo2016.png

LANDESK online support has been named as one of this year’s “Top Ten Best Support Sites” by The Association of Support Professionals (ASP) for the second consecutive year!


The top ten winners were selected by a panel of 90 judges with years of experience in web support design and implementation. This group used a scoring system of 25 performance criteria to evaluate candidates and identify the award recipients. The evaluation process included overall usability, interactive features, community engagement, design and navigation, and knowledgebase and search implementation, among other benchmarks.  Read the full press release here.

 

We are waiting to hear how we scored in each category but are certain that one of the reasons for our win was the fantastic experts who offer their advice to others through our community (scored under "community engagement"). Thank you to everyone who takes time out to help others on the community!

PLEASE NOTE: To access the download areas you need to be logged in and recognised as a maintenance paying customer.  Contact support if you cannot access the links below.

 

Asset Central 2016.1

An exceptional experience awaits.  LANDESK introduces its newest IT asset management release.  Please contact your LANDESK representative for Asset Central licenses.

Ivanti Asset Manager 2017.3

 

Service Desk 2016.1 Cumulative Hotfixes

Service Desk 2016.1 Cumulative Hotfixes


Service Desk Service Portfolio Management Design App

This design app enables IT Service Professionals to manage a portfolio of services from definition to analysis, design, release and retirement giving a complete management view through out the whole life cycle of all IT services.

Service Portfolio Management Design App

Here's a list of new published documents in the Supply Chain (formerly Wavelink) area in May 2016.  If you would like to get notified as new documents are published there are instructions here: Following a place, a person, or a piece of content in the community (getting notification emails)

   

Terminal Emulation41067Configuring TE to use SSL with ConnectPro
Velocity40888Velocity: Enable Logging
Velocity41017Velocity Scripting: Device.beep

Here's a list of new published documents in the SSM area in May 2016.  If you would like to get notified as new documents are published there are instructions here: Following a place, a person, or a piece of content in the community (getting notification emails)

 

   

Cloud Services Appliance40974How to validate your third party certificate chain on the CSA
Cloud Services Appliance41081checksum for ldsupport.exe
Data Analytics41018The Import Data Rule acts erratically and doesn't seem to match correct records.
Endpoint Protection40939How to use LANDESK Endpoint Security to protect against Ransomware
General40892How to tell what version of .NET framework is installed
LetMobile40900How to Change LetMobile Server URL After Installation
Monitoring and Alerting41061How To Track And Monitor Deleted or Purged Devices
OS Deployment and Provisioning40937Issue: HII is still pointing to the old Core Server and fails to build.
OS Deployment and Provisioning41010How to deploy an image to multiple computers using multicast
Patch Manager40890How to upgrade to Windows 10 Release 1511 using LANDESK Patch Manager
Patch Manager41033How to use the Patch Cleanup option in the Download Updates tool for Patch Manager
Software Distribution40948Best Practice for Creating/Deploying Batch File Distribution Packages
Software Distribution41073How to use PEDownloader.exe to duplicate / troubleshoot with Software Distribution tech

 

Other documents of interest to SSM customers (in other areas):

Momentum40945[Tech Brief Webinar Recording] Utilizing Security Suite to protect against ransomware

Here's a list of new published documents in the Service Desk & Asset Manager (Powered by LANDESK) area in May 2016.  If you would like to get notified as new documents are published there are instructions here:Following a place, a person, or a piece of content in the community (getting notification emails)

   

Calculations41070How To: Write correctly arguments of Framework Object Calculation Functions
Data Import41016Import Management Suite data Via SQL Views
Data Import41072Problem / Solution: Why data import and inbound mail don't update "Update" dates, groups and users?
Install and Performance (Service Desk)40990Restore database failed because the database is in use
LANDESK IT Service Management40901Attribute names with non-ASCII (special/foreign) characters cause various errors
LANDESK IT Service Management41069Change upload file as attachment size limit by modify web.config related to error "Request Entity Too Large. Server respond: 413"
Mail41060Emails notifications about tickets are not sent
Reporting (Service Desk)41054How to create a reporting user in Crystal Server to avoid the CMC authentication prompt when running web reports?
Reporting (Service Desk)41063Error "Unable to cast object of type 'CrystalDecisions.CrystalReports.Engine.ReportDocument' ..." when using the DSNSetter tool to update reports
Web Desk and Self Service41071How to: Create a report template using embedded pictures

 

Also of interest to Service Desk customers (posted in other areas):

Momentum40889[Tech Brief Recording] Utilizing Workspaces within LANDESK Service Desk

 

Downloads for IT Service Management40896Service Desk 2016.1 Cumulative Hotfixes

Our May 2016 Gift Card contest winner is AndreasSchmid  The winner was randomly selected (RANDOM.ORG) from a list of top community participants in May and qualified by offering one or more correct answer to community questions.

 

Andreas is a newer member of our community (welcome Andreas!) and you can check out his recent activity here: AndreasSchmid

 

Congratulations Andreas! We will be in contact shortly with your prize.

 

Want to be in with a chance to win in June?  Read the full competition details here: A thank you for community members: Monthly Amazon.com $50 Gift Card Contest!

 

How to participate in discussions: How to ask a question and about discussions on the community - video

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