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Our Community and Finding Advice

71 Posts authored by: karenpeacock

From Saturday 1st October we have made some changes to the way in which you access our support systems.  As a result, you will not be able to login to our online support systems (community and portal) until you follow the instructions below.

 

  • You must now login using your registered email address* as your username.
  • Please reset your password once using the "Forgot Your Password" link.

 

*The email address to use is the one which the support team contact you on.  You may have decided to get community communications to a different email address but this doesn't form your login username.

*This change does not affected your community display name (how you are identified to other users on the community).  More details on how to set your privacy settings on the community: Hiding or showing your real name to other community users

Please comment below or contact support if you are having problems.

 

Thank you for your patience whilst we work to further improve your online support experience.

 

Kind regards

LANDESK Support

Ivanti online support has been named as one of this year’s “Top Ten Best Support Sites” by The Association of Support Professionals (ASP) for the third consecutive year!  Although we've won before, this is the first time that we've won since our branding change from LANDESK to Ivanti community.

 

The top ten winners were selected by a panel of judges with years of experience in web support design and implementation. This group used a scoring system of 25 performance criteria to evaluate candidates and identify the award recipients. The evaluation process included overall usability, interactive features, community engagement, design and navigation, and knowledgebase and search implementation, among other benchmarks.  Read the full announcement here.

 

Thank you to everyone who takes time out to help others on the community!  You are the reason we won

 

2017 logo.jpeg

Systems and Security (LDMS / LDSS)

Here's a list of new published documents in the SSM area in Q4 2016.  If you would like to get notified as new documents are published there are instructions here :Following a place, a person, or a piece of content in the community (getting notification emails)

October 2016

 

 

Antivirus and Antispyware42302Getting Started with Kaspersky AV 10 for Mac
Antivirus and Antispyware42344How To: Gather Trace Log Files for LANDESK Antivirus (Mac)
Cloud Services Appliance42173Failed to post the certificate to the CSA
Console42226Unable to add AD user | Add button Greyed Out
Endpoint Protection42172LANDESK Endpoint Security: Database Tables, Inventory Information, and Security Activity
Endpoint Protection42181How to setup location awareness(setup policies for multiple locations)
Endpoint Protection42272LANDESK ESA(Endpoint Security Audit) V3.4 User Guide and install file (en-US)
General42245Features and Compatibility EOL Matrix for Management and Security Suite
General42261LANDESK Management Suite 2016.3 Release Information
Installation42246How to use Configuration Center to setup a Workspaces Database
Installation42248LANDESK Management Suite 2016.3 Install Guide
Installation42263Troubleshooting Configuration Center
Installation42289Core Server Installation Failed at "Verifying IIS Configurations"
Inventory42197Inventory Scan | Results "Not Specified"
Inventory42218Custom Query | How to query for devices updated by Inventory since X
Inventory42249About LDMS 2016.3 New Inventory Features
Inventory42251About Agentless Scanning in LDMS 2016.3
Inventory42278Steps To Enable The Agentless Scanner in LDMS 2016.3
Inventory42357How To View User Login/Logout Information On A Device
Macintosh Agent42264How To: Ensure AV Compatibility for macOS Sierra
Macintosh Agent42279What's new for Mac in 2016.3
Macintosh Agent42347MacOS MDM Guide
Mobile Device Management42267LDMS 2016.3 Mobility training
Mobile Device Management42281Adding Google GCM to LDMS 2016 & 2016.3
OS Deployment and Provisioning42154How To: Configure PXE services in LDMS 2016.3
OS Deployment and Provisioning42265Whats new in OS Provisioning in LANDESK 2016.3
Rollup42283Upgrading Replication
Software Distribution42145How to set up Content Replication on a Preferred Server running Windows Server 2012 R2
Software Distribution42235Error: "Failed to load packages" in Portal Manager when refreshing
Workspaces42174Workspaces - Software Catalogue display
Workspaces42225What's New in Workspaces 2016.3 for Management Suite

November

 

   

Antivirus and Antispyware42484How to Troubleshoot "Databases are Corrupted" and Malfunction errors in LANDesk Antivirus
Endpoint Protection42492How to manually move blocked applications to the trusted file list
Endpoint Protection42512How to get started with LANDESK Endpoint Security - Device Control
Installation42409Error: "login failed in user 'sa'.Reason:Server is in single user mode. Only one administrator can connect at this time"
Installation42511Core Install fails if the database user password contains special character such as " | "
Inventory42452How to enable inventory history change setting for audit and get notification by email alert?
Inventory42549How to: Include Contents of LDAPPL3.INI in inventory
LANDESK Systems and Security42543How to find or add unmanaged device, (Unmanaged Device Discovery)
OS Deployment and Provisioning42482Issue: Will not accept any login credentials on a unit with a new Hard Drive installed.
Patch Manager42500How To: Patch Office 365
Software Distribution42455Issue: Gets a popup with the following message when creating a new distribution package: The Target account name is incorrect.
Software Distribution42499Task Status Reporting in 2016 and 9.6
Software Distribution42518Scheduled Tasks Stuck at Pending
Software Distribution42540Issue: Content Replication does not initiate on time after its schedule is updated.

    

Momentum42479[Tech Brief Webinar] What's New with Mac Management in LANDESK 2016.3
Momentum42493[Tech Brief Webinar] AppSense: Migrating user data to Windows 10

 

December 2016

 

   

Administration and CIs42636Agent Installation Failure: MSI Error 2738: Could not access VBScript runtime for custom action
Installation42792Windows Server 2016 Support
Installation42801How to backup and restore IIS configuration using Powershell
Inventory42745Steps To Disable Agentless Scanning
LANDESK Systems and Security42734LANDESK Patch News Bulletin: Microsoft has Released its Patch Tuesday Bulletins for December 2016
Mobile Device Management42597Apple DEP configuration process for AOD (Avalanche on Demand)
Mobile Device Management42635Android enrollment fails: A network error occured trying to contact the server
OS Deployment and Provisioning42606Known Issue with Self-Electing PXE Services in LDMS 2016.3
OS Deployment and Provisioning
42727
How to cleanup provisioning history automatically

 


Service Desk and Xtraction

Here's a list of new published documents in the LANDESK IT Service Management / ITAM area in Q4 2016.  If you would like to get notified as new documents are published there are instructions here

:Following a place, a person, or a piece of content in the community (getting notification emails)

October 2016

 

 

Data Import42132How to import only newly created and updated users from Active Directory
General (Service Desk)42202How To: Troubleshoot Token Authentication Errors
General (Service Desk)42233LANDESK Service Desk 2016.3 Release Information and Useful Links
Install and Performance (Service Desk)42182How to check Database fragmentation
Install and Performance (Service Desk)42183Basic Recommendation for Database Maintenance
Install and Performance (Service Desk)42184How to set up a simple SQL trace for trouble shooting database related issues
Install and Performance (Service Desk)42185HowTo Setup automated maintenance plans for MS-SQL
Install and Performance (Service Desk)42186List Query Processor recommondation of missing Indexes
Install and Performance (Service Desk)42187Check Index usage in MS-SQL
LANDESK IT Service Management42273Integrated logon in Workspaces 2016.3
Xtraction42146Error when reloading Xtraction License file
Xtraction42228Dashboard component error - "Cannot find column -1"
Xtraction42250About Xtraction 2016.3 New Features
Xtraction42285Xtraction 2016.3 Downloads & Instructions
Xtraction42362Unable to Install Xtraction on a Machine Configured With a Language Pack
IT Service Management Bulletins42204Announcing Service Desk 2016.3
IT Service Management Bulletins42229Announcing Asset Intelligence and Asset Central 2016.3
Momentum42199[Tech Brief Recording] LANDESK Service Desk Optimizing Tips & Tricks

 

 

November 2016

 

    

LANDESK IT Service Management42439[RELEASE] Bug Tracker [BETA]
LANDESK IT Service Management42443Changing the Extended Id Template Text does not update existing records
LANDESK IT Service Management42501Error when saving an Excel data connection: "unexpected error from external database driver (1)"
Service Catalogue42519How to change the image of Service Catalog hierarchy category in Workspaces

 

E-Learning Service Desk42404E-Learning for Service Desk - Landing Page
E-Learning Xtraction Designer42405ELearning Xtraction Designer - Landing Page
E-learning Xtraction Viewer42406ELearning Xtraction Viewer - Landing Page

Our Community and Finding Advice42440SDaaS - How To Run Infoview Reports from WebAccess

December 2016

 

   

Administration and CIs42820How do I regain the actions on CI after applying hotfix 6 for SD 2016.2?
Administration and CIs42667Problem/Solution: "Value cannot be null. Parameter name: input." when trying to delete/export a module in Console
Administration and CIs42634How to solve issue: Bulk Action in Workspaces is slow (takes longer than expected)
Administration and CIs42742Excel data import is failing with an error message
Administration and CIs42639Problem / Solution: Shared folders are not visible in Xtraction when accessing folders or saving a dashboard

 

Wavelink and Naurtech

Here's a list of new published documents in the Wavelink area in Q4 2016.  If you would like to get notified as new documents are published there are instructions here

:Following a place, a person, or a piece of content in the community (getting notification emails)

October 2016

 

Avalanche42180"Agent Not Found"  Avalanche On Demand (AOD)
Studio42220Studio Client Config
Studio42247Studio Java Installation Windows
Studio42262Studio Java Advanced Application Settings
Studio42277StudioCOM Server 3.8.0.4 Installation and Configuration First Use
Studio42346Logging StudioCOM 3.8
Terminal Emulation42310How to collect logcat logs on Samsung Android Device

 

November 2016

   

Avalanche42502Avalanche Manager Service Will Not Start Or Stops
Studio42390Studio Client Unable to Connect
Studio42536Studio Client IP is 0.0.0.0

 

December 2016

 

   

Avalanche42596Network Profile Avalanche 6.X
Avalanche42599Scan to Config Profile Avalanche 6.x
Avalanche42754Basic IIS Setup for Avalanche Payloads
Avalanche42817Setting an F key to a scan handler using key macro
Avalanche42818Question Mark are displayed after device sleep and resume
Avalanche42619Velocity API: Understanding Velocity Scopes and Scripting
Avalanche42620Velocity API: Action.launch()
Avalanche42621Velocity API: Action.launchForResult()
Avalanche42622Velocity API: Device.beep()
Avalanche42623Velocity API: Device.beepPlayFile()
Avalanche42624Velocity API: Device.errorBeep()
Avalanche42625Velocity API: Device.fakeScan()
Avalanche42626Velocity API: Device.sendKeys()
Avalanche42627Velocity API: Keyboard.enable()
Avalanche42628Velocity API: Keyboard.toggleVisible()
Avalanche42629Velocity API: Logger.debug()
Avalanche42630Velocity API: Logger.error()
Avalanche42631Velocity API: Logger.info()
Avalanche42632Velocity API: Logger.verbose()
Avalanche42633Velocity API: Logger.warning()
Avalanche42643Velocity API Index
Avalanche42644How to import screens into screen reformatter / How to remove duplicate screens from Screen Capture
Velocity42645How to create a banner in Velocity and add a logo to the banner
Velocity42646How to find the exact color of a logo / HTML color finder tools
Velocity42647Velocity Console: Best Practices with Tables
Velocity42648Velocity: How to create a footer with on screen buttons
Velocity42649Velocity Console: How to create a button
Velocity42655Velocity API: getTextById
Velocity42656Velcoity API: getWebTextById
Velocity42668Velocity API: Scanner.enable()
Velocity42669Velcoity API: Scanner.scanTerminator()
Velocity42670Velocity API: Scanner.toggleLaser()
Velocity42671Velcoity API: alert()
Velocity42672Velocity API:L evaluateJavascript
Velocity42673Velocity API: getcursorposition
Velocity42674Velocity API: Screen.getText()
Velocity42675Velocity API: Settings.set()
Velocity42676Velocity API: Settings.get()
Velocity42677Velocity API: View.insertCss()
Velocity42678Velocity API: View.insertHtml()
Velocity42679Velocity API: View.insertJavaScript()
Velocity42680Velocity API: View.navigate()
Velocity42681Velocity API: voice.cleargrammers
Velocity42682Velocity API: voice.getdefaultproperties
Velocity42683Velcoity API: voice.getglobaldictionary
Velocity42684Velocity API: voice.listen
Velocity42685Velocity API: voice.loadgrammars
Velocity42686Velocity API: voice.speak
Velocity42687Velocity API: voice.unloadgrammars
Velocity42688Velocity API: WLEvent.buildOnKey()
Velocity42689Velocity API: WLEvent.cleanRegistry()
Velocity42690Velocity API: WLEvent.enterScope()
Velocity42691Velocity API: WLEvent.exitScope()
Velocity42692Velocity API: WLEvent.hasEvent()
Velocity42693Velocity API: WLEvent.off()
Velocity42694Velocity API: WLEvent.on()
Velocity42695Velocity API: WLEvent.onExitScope()
Velocity42696Velocity API: WLEvent.onKey()
Velocity42697Velocity API: WLEvent.registerScope()
Velocity42698Velocity API: WLEvent.trigger()
Velocity42699Velocity API: WLEvent.unregisterScope

Our October 2016 Gift Card contest winner is jParnell    The winner was randomly selected (RANDOM.ORG) from a list of top community participants in October and qualified by offering one or more correct answer to community questions.  You can check out his recent activity here: jParnell

 

Congratulations jParnell! We will be in contact shortly with your prize.

 

Want to be in with a chance to win in November?  Read the full competition details here:A thank you for community members: Monthly Amazon.com $50 Gift Card Contest!

 

How to participate in discussions: Ask a Question and About discussions on the community

From Wednesday 5th October we have made some changes to the way in which you access our support systems.  As a result, you will not be able to login to our online support systems (community and portal) until you follow the instructions below.

 

  • You must now login using your registered email address* as your username.
  • Please reset your password once using the "Forgot Your Password" link.

 

*The email address to use is the one which the support team contact you on.  You may have decided to get community communications to a different email address but this doesn't form your login username.

*This change does not affect your community display name (how you are identified to other users on the community).  More details on how to set your privacy settings on the community: Hiding or showing your real name to other community users

login.png

Please comment below or contact support if you are having problems.

 

Thank you for your patience whilst we work to further improve your online support experience.

 

Kind regards

LANDESK Support

Our September 2016 Gift Card contest winner is MarXtar   The winner was randomly selected (RANDOM.ORG) from a list of top community participants in September and qualified by offering one or more correct answer to community questions.  MarXtar is one of our group of helpful community MVPs: How to become a community MVP plus benefits and responsibilities You can check out his recent activity here:  MarXtar

 

Congratulations Mark! We will be in contact shortly with your prize.

 

Want to be in with a chance to win in October?  Read the full competition details here:A thank you for community members: Monthly Amazon.com $50 Gift Card Contest!

 

How to participate in discussions: Ask a Question and About discussions on the community

Our August 2016 Gift Card contest winner is MotazAlqaissi   The winner was randomly selected (RANDOM.ORG) from a list of top community participants in August and qualified by offering one or more correct answer to community questions.  You can check out his recent activity here: motaz.alqaissi

 

Congratulations Motaz! We will be in contact shortly with your prize.

 

Want to be in with a chance to win in September?  Read the full competition details here:A thank you for community members: Monthly Amazon.com $50 Gift Card Contest!

 

How to participate in discussions: Ask a Question and About discussions on the community

Systems and Security (LDMS / LDSS)

Here's a list of new published documents in the SSM area in Q3 2016.  If you would like to get notified as new documents are published there are instructions here :Following a place, a person, or a piece of content in the community (getting notification emails)

 

July 2016

 

Antivirus and Antispyware

41335

Issue: User keyboard blocked after removing WIN32.trojan.agent spyware

Antivirus and Antispyware

41480

Error When Updating AV Definitions on the Core: GetBases.exe returned an error code: Updater logic error.(27) (1B)

Console

41473

Issue with the Unmanaged Device Discovery (UDD) module crashing in the Landesk console

Data Analytics

41401

How To Setup WinMagic Integration

Data Analytics

41409

Missing several DA features after activation

Endpoint Protection

41486

How to use LANDESK Endpoint Security and Antivirus Software to protect against ransomware and encrypting malware

Endpoint Protection

41520

How to: Export the items from Trusted File List (Application File List)

General

41374

Certificate Manager - Non-Self-Signed Certs & Missing Certs

General

41431

LANDesk Management System ( LDMS ) – changing an IP v4 address of the LDMS core server.

General

41476

How to export database table data and/or schema from one identical table to another

Inventory

41371

Primary Owner Field is Inconsistent When Viewing Devices

Inventory

41389

Running Inventory Scan on a Client Machine Results in Error Message "The Inventory Server Did Not respond"

Inventory

41519

The LDAPWHOAMI.exe process crashes when an inventory is run on some managed computers

Linux and Unix Agent

41460

LDMS 2016 SU4 Agent Install Changes

Mobile Device Management

41435

How to: Configure Workspaces Server URL for iOS

OS Deployment and Provisioning

41333

Issue: WinPE unable to load correct NIC driver during a provisioning task

Patch Manager

41332

How To: Schedule Content Downloads

Patch Manager

41392

Error "Waiting for file lock" appears when you manually download updates

Patch Manager

41425

How to troubleshoot a Patch and Compliance (vulnerability) scan

Patch Manager

41439

Error: "EXCEPTION_ACCESS_VIOLATION at 0x1018C67C.  Terminating" during vulnerability scan

Patch Manager

41505

How to properly install a component patch

Remote Control

41334

Remote control permission prompt does not display when in the Metro Tiles window on Windows 8 / 8.1 / 10

Reporting

41354

Getting started with Patch Reporting (SQL, Tables & such)

Reporting

41535

How to create a chart for LANDESK Agent Health in the Dashboard?

Rollup

41477

How to: Upgrade a Rollup Core environment that's using SQL Replication

Rollup

41526

Error Creating Unique Index on ReplPRODUCTV

Rollup

41527

Cannot drop the view 'ReplTABLENAMEV' because it is being used for replication

Rollup

41565

Issues creating Snapshot after setting up Replication

Software Distribution

41483

Issue: New computers are not showing up in tasks targeted with a query.

Software Distribution

41567

Replication no longer works with Source Representatives.

Software Distribution

41572

Remotely view/kill processes running on a client without using the "Diagnostics" tool

Workspaces

41490

Issue with Software Catalog in Workspaces with LDMS 2016 SU4

 

Momentum Share IT for Systems and Security

41523

SECB300 - Security Suite- What's Under the Hood (2016)_v5.pdf

 

August 2016

 

Antivirus and Antispyware

41687

Installing LANDESK Antivirus over Kaspersky product not removing Kaspersky

Antivirus and Antispyware

41689

Issue: Web application not working with LANDESK Antivirus installed

Antivirus and Antispyware

41732

Issue: Blue screen with "NMI Failure" when LANDESK Antivirus is installed on certain servers

Antivirus and Antispyware

41786

About Antivirus information in the LANDESK Inventory

Antivirus and Antispyware

41793

Antivirus Scheduled Tasks Setting on Client Not Working

Installation

41768

LDMS install error at IIS

Inventory

41729

Error: GPMM has stopped working

Inventory

41767

How to get inventory IE addons information

Inventory

41769

A managed device inventory scan is rejected with Event ID 4100, Database exception, <scanname>.scn, LDInv.dll -2147467259

LANDESK Systems and Security

41650

1165 - The agent setup program started but communication is lost

LANDESK Systems and Security

41654

LANDESK Management Suite and Windows 10 Anniversary Edition Compatibility

LANDESK Systems and Security

41748

Using Process Monitor to capture system events

OS Deployment and Provisioning

41680

How to:  Create and Troubleshoot Provisioning boot media

OS Deployment and Provisioning

41681

How to leave some free space when imaging a computer with IMAGEW.EXE v2.

Patch Manager

41629

How to patch the Core Server or an unmanaged device using vulscan

Patch Manager

41691

Issue: Vulnerability scanner hangs with message "Checking for other instances of scanner or software distribution agent"

Patch Manager

41750

How to deploy Java patches using LANDESK Patch Manager

Patch Manager

41801

Error: "No response from core" when client is sending vulnerability results (HTTP Error 405 in IIS logs)

Patch Manager

41842

How to upgrade to Windows 10 Anniversary Edition using LANDESK Patch Manager

Patch Manager

41856

Multiple vulscan.exe are running on LANDESK managed agent

Remote Control

41777

Issue with remote control prompt being cut-off on Microsoft Surface Pro 4

Remote Control

41781

Scheduling an update to agent settings clears remote control permissions

Software Distribution

41628

How To: Troubleshoot Download Failures in Software Distribution (Advanced)

Software Distribution

41784

Distribution and Patch Bandwidth Throttling (Advanced)

Software Distribution

41854

Issue: SDMcache Location Doesn't Update

Asset Lifecycle and Process Manager

41762

ALM/LPM Task Engine Instability, Workflows Hanging, and other issues

 

E-Learning Systems and Security Management

41707

E-Learning - Software Reclamation

E-Learning Systems and Security Management

41708

E-Learning - Authoritative Software Licensing

E-Learning Systems and Security Management

41709

E-Learning - Manual Data Import

E-Learning Systems and Security Management

41694

E-Learning: LANDESK Management Suite Overview

E-Learning Systems and Security Management

41695

E-Learning - Agent Configuration

E-Learning Systems and Security Management

41696

E-Learning: Device Discovery

E-Learning Systems and Security Management

41697

E-Learning - Inventory, Queries and Reports

E-Learning Systems and Security Management

41698

E-Learning - Provisioning

E-Learning Systems and Security Management

41699

E-Learning - Software Distribution

E-Learning Systems and Security Management

41700

E-Learning - Diagnostics and Remote Control

E-Learning Systems and Security Management

41701

E-Learning - Workspaces

E-Learning Systems and Security Management

41702

E-Learning - LANDESK Security Suite Overview

E-Learning Systems and Security Management

41703

E-Learning - Blacklisting

E-Learning Systems and Security Management

41704

E-Learning - Whitelisting

E-Learning Systems and Security Management

41705

E-Learning - File Protection

E-Learning Systems and Security Management

41706

E-Learning - Patch Management

E-Learning Systems and Security Management

41787

E-Learning LANDESK Mobility Management Overview

E-Learning Systems and Security Management

41788

E-Learning - LANDESK Mobility Management - Profile Management

E-Learning Systems and Security Management

41790

E-Learning - LANDESK Mobility Management - Links and Documents

E-Learning Systems and Security Management

41791

E-Learning - LANDESK Mobility Management - Software Distribution

 

Momentum Share IT for Systems and Security

41685

How To: Back Up Drivers From One Computer to Use in HII

Momentum Share IT for Systems and Security

41859

Installing a Software Package Depend-ing on a Previously Installed Package

Momentum Share IT for Systems and Security

41860

Modifying the Autofix Settings if Detected Patches Have Not Been Repaired

Momentum Share IT for Systems and Security

41862

Installing a Raspberry Pi as Preferred Server for LANDESK Management Suite

Momentum Share IT for Systems and Security

41863

How To: Repair a Failed Installation / Uninstallation of Software

Momentum Share IT for Systems and Security

41866

Displaying the Settings "Never Reboot" and "Never Autofix" in Your Inventory

Momentum Share IT for Systems and Security

41868

Pausing Accelerated Push Tasks

Momentum Share IT for Systems and Security

41870

Stopping Processes on Clients From Remote via the LDMS Console

Momentum Share IT for Systems and Security

41871

Time Zone Sensitive Replication of Preferred Package Servers

 

September 2016

 

Agent Deployment

41976

How to resolve agent installation issue for LANDesk.PolicyUpdater.exe

Antivirus and Antispyware

41914

Issue: Antivirus pattern file downloads failing on the core server

Cloud Services Appliance

41944

CSA warranty issue

Console

41902

Users Can't See New Devices Immediately After Being Added To The Device List - How Does Refresh Scopes Work

Installation

41903

How to Change database default instance port from 1433 / Connect new instance other than default

Installation

41933

How to run a Remote Console installation silently.

Inventory

41900

Error: CBA 8, no certificates were found on the core server while attempting to run inventory scan

Inventory

41927

Database Exception: Error comitting on table:

LetMobile

41984

LetMobile and iOS 10 Support

Macintosh Agent

41940

Mac Remote Control not working since deploying SU5 on LDMS 2016

OS Deployment and Provisioning

42027

How To: Allow anonymous login public templates

OS Deployment and Provisioning

42071

How To:  Run Process Monitor (procmon.exe) in WinPE

Patch Manager

41982

Issue: Repair Task Fails with Return Code 467

Power Management

42069

"Turn Power Management off" task fails with error 2512

Remote Control

42021

Screen Blanking Driver supported platforms

Software Distribution

42120

Issue: PolicySync in the Portal is failing on all clients.

 

Asset Lifecycle and Process Manager

41916

ALM 6.0/6.1 missing startup shortcuts

Asset Lifecycle and Process Manager

42096

How to test a web service listener in ALM/LPM

E-Learning Systems and Security Management

41986

E-Learning for Systems and Security Management - Landing Page

Momentum

41995

[Tech Brief Recording] Data Analytics Getting Started

Systems and Security Bulletins

42052

Announcing Support for MacOS Sierra 10.12

 

Service Desk and Xtraction

Here's a list of new published documents in the LANDESK IT Service Management / ITAM area in Q3 2016.  If you would like to get notified as new documents are published there are instructions here

:Following a place, a person, or a piece of content in the community (getting notification emails)

 

July 2016

 

Calculations

41524

Calculation formula writing: Further reading on the Boo scripting language and .NET Framework

General (Service Desk)

41339

LANDESK Service Desk 2016.2 Release Information and Useful Links

General (Service Desk)

41341

How to use two columns on windows in Workspaces (SQL script to update all windows in one go)

General (Service Desk)

41343

Creating a cross-module triage Process

General (Service Desk)

41345

How to filter your Lifecycle drop down list when setting up a Triage process in Service Desk

Web Desk and Self Service

41355

Problem / Solution: The highlighted shortcut group changes back when refreshing the page (Web Access)

Xtraction

41430

"Cannot find either column "DBO" or the user-defined function or aggregate "DBO.XTR_FOLDER_LINEAGE", or the name is ambiguous."

Xtraction

41440

Xtraction 2016.2 Release Information

Xtraction

41462

Prerequisite Failed on Windows Server 2008 R2 Datacenter

Xtraction

41489

How to Schedule Xtraction Content for Export

 

Momentum

41395

[Tech Brief Webinar] Create Real-Time Dashboards and Documents Quickly with Xtraction

 

Momentum Share IT for IT Service Management

41361

Scheduled Maintenance Management

 

IT Service Management Bulletins

41342

Announcing Service Desk 2016.2

 

August 2016

 

Administration and CIs

41692

Cannot update/change user login ID as desired, it is changed back to the original ID automaitically because there is softdeleted record with the same login ID already

General (Service Desk)

41850

How to change system/user default culture to make time format change accordingly? Such as date format in reminder.

LANDESK IT Service Management

41686

Self Service Anonymous login does not always work

Query Design (Service Desk)

41783

When export a CSV of a query in WebAccess, IE displays error "This page can't be displayed"

Query Design (Service Desk)

41884

Requests bulk action - error - Unhandled exception has occurred in your application

Xtraction

41604

Xtraction Settings error: CREATE FUNCTION permission denied in database

Xtraction

41625

Xtraction 2016.2 and Oracle Databases

Xtraction

41630

Scheduled Tasks Failing - "Input string was not in a correct format."

Xtraction

41632

Configuring Xtraction to connect to an Oracle Database

Xtraction

41789

Adjusting IIS timeout to use a dashboard for use as a constant display.

Xtraction

41857

Xtraction Component Types

 

Momentum

41688

[Tech Brief Recording] Emailing within Service Desk

Momentum Share IT for IT Service Management

41861

Importing the Out of Office Status From Exchange into LANDESK Service Desk

Momentum Share IT for IT Service Management

41864

Determining Process Approver Links for Emails Dynamically with a Calculation

Momentum Share IT for IT Service Management

41865

Dashboard Links for WebAccess and Workspace with APPLINK Function

Momentum Share IT for IT Service Management

41867

Adding a Screenshot to an Incident with a Smartphone

Momentum Share IT for IT Service Management

41869

Displaying a Task Counter Within the Incident Window

Momentum Share IT for IT Service Management

41872

Automatic Switchover From Integrated to Explicit Login at the Service Desk

 

September 2016

 

Install and Performance (Service Desk)

41904

How to connect to database with other instance and port, instead of default instance and port 1433?

Mail

42054

Multiple duplicated incidents created by inbound mail and the mail is not marked as read

Mobile (Service Desk)

41977

Step by Step: How to configure Workspaces(BridgeIT) to logon with Token Only policy

Xtraction

41906

Integrating Sharepoint & Xtraction

Xtraction

42089

How does Xtraction determine what fields to include in a record list?

Xtraction

42091

Error when upgrading Xtraction to 2016.2

 

Wavelink and Naurtech

Here's a list of new published documents in the Wavelink area in Q3 2016.  If you would like to get notified as new documents are published there are instructions here

:Following a place, a person, or a piece of content in the community (getting notification emails)

 

July 2016

 

Avalanche

41358

Issue: Black system dialog box appearing/disappearing when opening .jnlp files

Avalanche

41372

Installing Device server on seperate machine on Avalanche 6.x

Package Builder

41337

Package Builder crashes when editing script

Velocity

41420

Velocity: Verifing similar screens

 

August 2016

 

Avalanche

41766

How to backup your Avalanche 6.1 Server

Avalanche

41852

Enabler doesn't any longer update packages / How do I connect to Avalanche again?

CETerm

41839

"SIP Toggle" SIP will only appear for a moment an then disappear

 

September 2016

 

Enablers

42100

Error : Operation Failed! (package has no config utility)

Studio

41921

Side Loading Studio on iOS Device

Terminal Emulation

42020

Error 'Network of range. Trying to reassociate'

Terminal Emulation

42047

Setting Site ID's on the Licence Server

Terminal Emulation

42097

Error:"<Filename> is not a valid Windows CE application" when trying to install TE

Velocity

41913

Velocity: Scripting API Calls

Velocity

42029

Velocity Console: Capture Screens from the TE client

VelocityCE

41892

VCE: Keymap Error appears when starting VelocityCE on Datalogic CE6 / Keymap file DLG_NUM_UNKNOWN.kmp not found / Keymap File *.kmp not found

Wavelink

41898

How to import a script into the TelnetCE config utility?

Wavelink

42117

How to install Avalanche MDS unattended (silently)

Our July 2016 Gift Card contest winner is peterweighill   The winner was randomly selected (RANDOM.ORG) from a list of top community participants in July and qualified by offering one or more correct answer to community questions.  You can check out his recent activity here: peterweighill

 

Congratulations Peter! We will be in contact shortly with your prize.

 

Want to be in with a chance to win in August?  Read the full competition details here:A thank you for community members: Monthly Amazon.com $50 Gift Card Contest!

 

How to participate in discussions: How to ask a question and about discussions on the community - video

Our June 2016 Gift Card contest winner is masterpetz !The winner was randomly selected (RANDOM.ORG) from a list of top community participants in June and qualified by offering one or more correct answer to community questions.

 

Masterpetz is a community MVP and you can check out his recent activity here: masterpetz  More about the LANDESK MVP program: How to become a community MVP plus benefits and responsibilities

 

Congratulations Masterpetz! We will be in contact shortly with your prize.

 

Want to be in with a chance to win in July?  Read the full competition details here:A thank you for community members: Monthly Amazon.com $50 Gift Card Contest!

 

How to participate in discussions:How to ask a question and about discussions on the community - video

Systems and Security (LDMS / LDSS)

Here's a list of new published documents in the SSM area in April, May and June 2016.  If you would like to get notified as new documents are published there are instructions here:Following a place, a person, or a piece of content in the community (getting notification emails)

 

April 2016 new published documents - Systems and Security (LDMS / LDSS)

Agent Deployment40597Hide / Show Agent Icon on Deployed Clients
Antivirus and Antispyware40588How to properly install a LANDESK Antivirus component patch
Antivirus and Antispyware40645ERROR: Failed to reinstall LANDESK AV - Reboot is required
Antivirus and Antispyware40717Issue: AV username and password setup with LDMS
Cloud Services Appliance40767Issue with the Landesk Cloud Service Appliance web console not displaying correct time
Console40754Console error: Strong name verification system contains exclusion entries in the registry. Blocking access
Data Analytics40738Issues when saving reports in ERP: Error 401 (LDMS 9.5)
Endpoint Protection40589How to patch LANDESK Endpoint Security
Endpoint Protection40681How to troubleshoot LANDESK Endpoint Security
Installation40593Unable to Build Core Server Activation File
Installation40595How to install SQL Server 2014 Management Studio (SSMS)
Installation40606ERROR: Return code: 1168, State: Failure
Installation40607Unable to launch core server activation utility
Installation40617LDMS 2016: Configuring DataMart error
Installation40630Core Install Fails at Configuring Datamart Step
Inventory40735Devices are not showing up in their appropriate Active Directory Organizational Units under scope properties
Inventory40857Unable to Find Certain Columns When Creating A Query
Linux and Unix Agent40579Policy based support for *NIX in LDMS 2016
Linux and Unix Agent40723How to get verbose logs for all processes of a client with LDMS 2016
Macintosh Agent40736How to Troubleshoot Netboot for Mac Provisioning
Mobile Device Management40756LDMS 2016: Devices of the same type all show up with the same device name
Monitoring and Alerting40759Guide on troubleshooting Alerting/Monitoring in LDMS
Monitoring and Alerting40844Issue with the Unmanaged Device Discovery (UDD) alert not working properly
OS Deployment and Provisioning40578Adding drivers to WinPE fails
OS Deployment and Provisioning40582Unable to login to Provisioning client
OS Deployment and Provisioning40686About Map/Unmap Drive Provisioning Action Handlers
OS Deployment and Provisioning40836Issue: HII action fails with error code 80001803H
OS Deployment and Provisioning40865About Device Naming Templates
Patch Manager40629Issue: Downloaded status next to a definition rule does not show correct status
Remote Control40720Issue with file transfer during legacy remote control : no logical volume is found on the remote device
Remote Control40814Keyboard Mapping not working properly when remotely controlling a Mac OSX El Capitan in French
Software Distribution40603Best Known Methods for Installing Office 365 Click-to-Run
Software Distribution40758How to Troubleshoot Software Distribution Tasks - Core Side (Advanced)
Software Distribution40801Core Task Retry vs Client Policy Retry

 

May 2016 new published documents - Systems and Security (LDMS / LDSS)

Cloud Services Appliance40974How to validate your third party certificate chain on the CSA
Cloud Services Appliance41081checksum for ldsupport.exe
Data Analytics41018The Import Data Rule acts erratically and doesn't seem to match correct records.
Endpoint Protection40939How to use LANDESK Endpoint Security to protect against Ransomware
General40892How to tell what version of .NET framework is installed
LetMobile40900How to Change LetMobile Server URL After Installation
Monitoring and Alerting41061How To Track And Monitor Deleted or Purged Devices
OS Deployment and Provisioning40937Issue: HII is still pointing to the old Core Server and fails to build.
OS Deployment and Provisioning41010How to deploy an image to multiple computers using multicast
Patch Manager40890How to upgrade to Windows 10 Release 1511 using LANDESK Patch Manager
Patch Manager41033How to use the Patch Cleanup option in the Download Updates tool for Patch Manager
Software Distribution40948Best Practice for Creating/Deploying Batch File Distribution Packages
Software Distribution41073How to use PEDownloader.exe to duplicate / troubleshoot with Software Distribution tech

 

Other documents of interest to SSM customers (in other areas):

Momentum40945[Tech Brief Webinar Recording] Utilizing Security Suite to protect against ransomware

 

June 2016 new published documents - Systems and Security (LDMS / LDSS)

Data Analytics41293Basic Troubleshooting Guide - Data Translation Services - B2B Connectors
Installation41148Error when unmounting WIMS
Installation41149CommonCore.inf: (0x80004005) error when updating the core server
Installation41237How to resolve Updating Server Configuration error when installing LDMS 9.6
LANDESK Systems and Security41236What is keeping my files open?
Linux and Unix Agent41283How to use YUM to fix linux agent dependency package issue
Mobile Device Management41289uploading cert request error on apnsportal
OS Deployment and Provisioning41239How to add Chinese packages into WinPE 10.0
Software Distribution41265How to enable failed policy retry more frequently than every 24 hours in LDMS 9.6 and newer
Software Distribution41267LDAP-User Task-targeting vs Machine-based Task-targeting

Service Desk and Xtraction

Here's a list of new published documents in the ITSM area in April, May and June 2016.  If you would like to get notified as new documents are published there are instructions here:Following a place, a person, or a piece of content in the community (getting notification emails)


April 2016 new published documents - Service Desk and Xtraction

Documentation (Service Desk)40675LANDESK Service Desk 2016.1 - What’s New in LANDESK Service Desk
Documentation (Service Desk)40676Service Desk 2016.1 New Features
Documentation (Service Desk)40677Service Desk 2016.1 Supported Platforms
Documentation (Service Desk)40678ServiceDesk 2016.1 Issues Fixed
General (Service Desk)40620Application Interface Language - Date Format in Web Access and Workspaces
General (Service Desk)40672LANDESK Service Desk 2016.1 Release Information and Useful Links
General (Service Desk)40688What are shortcut categories in workspaces
General (Service Desk)40693Dashboard Designer in Workspaces
Install and Performance (Service Desk)408122016.1 Upgrade Issues and Considerations
LANDESK IT Service Management40725Inbound mail service stops creating incidents solved by archive the old mails
LANDESK IT Service Management40813Inbound email not being marked as 'read' - Duplicate incidents created every minute

 

May 2016 new published documents - Service Desk and Xtraction

Calculations41070How To: Write correctly arguments of Framework Object Calculation Functions
Data Import41016Import Management Suite data Via SQL Views
Data Import41072Problem / Solution: Why data import and inbound mail don't update "Update" dates, groups and users?
Install and Performance (Service Desk)40990Restore database failed because the database is in use
LANDESK IT Service Management40901Attribute names with non-ASCII (special/foreign) characters cause various errors
LANDESK IT Service Management41069Change upload file as attachment size limit by modify web.config related to error "Request Entity Too Large. Server respond: 413"
Mail41060Emails notifications about tickets are not sent
Reporting (Service Desk)41054How to create a reporting user in Crystal Server to avoid the CMC authentication prompt when running web reports?
Reporting (Service Desk)41063Error "Unable to cast object of type 'CrystalDecisions.CrystalReports.Engine.ReportDocument' ..." when using the DSNSetter tool to update reports
Web Desk and Self Service41071How to: Create a report template using embedded pictures

 

Also of interest to Service Desk customers (posted in other areas):

Momentum40889[Tech Brief Recording] Utilizing Workspaces within LANDESK Service Desk

 

Downloads for IT Service Management40896Service Desk 2016.1 Cumulative Hotfixes

 

June 2016 new published documents - Service Desk and Xtraction

Knowledge Management41115Analyst with different culture creates an article error "Privilege required" "cannot change localized attributes""Cannot insert the value NULL"
Process Designer41253How To: Show/Hide an action from a specific role with a calculated pre-condition
Query Design (Service Desk)41308How to filter a Multi Select List Box for Console and Web Access
Service Catalogue41177Removing corrupted shopping cart items
Xtraction41258After updating the data model, scheduled reports are returning errors pertaining to old information

 

Wavelink and Naurtech

Here's a list of new published documents in the Wavelink area in April, May and June 2016.  If you would like to get notified as new documents are published there are instructions here:Following a place, a person, or a piece of content in the community (getting notification emails)


April 2016 new published documents - Wavelink and Naurtech

Avalanche40879Using wildcard in selection criteria
CETerm40636CET: Signal Strength and Battery Indicator have no data in Win 32 Version on Windows Embedded Standard 7
CETerm40765CE Term Scanner Error
Remote Control (Wavelink)40875Error: Missing Avalanche GUID, using MAC as GUID when starting Remote Control session
Terminal Emulation40732Configuring Android devices using Wavelink’s online Configurator Tool
Velocity40716Velocity - How To Configure License Server Address
Velocity40718Velocity - How to deploy settings to Android Device / How to create the .wldep file / Can't find com.wavelink.velocity folder on my Android Device
Velocity40768Velocity: Hardware Back Button Commands
Velocity40769Velocity: Using the Scripting Library to import a script
Velocity40854Velocity: Scripting, Basic Replace
Velocity40861Velocity: Scripting, Prepend Data to a barcode
Velocity40862Velocity, Scripting: Append data to the end of a barcode
Velocity40863How to delete screens
Velocity40871Velocity, Scripting: padding scanned data with zeros
Wavelink40591What is the difference between TelnetCE (or WIB) 7.3 Standard and 7.3 International?
Wavelink40721A required DLL was not found (RAPI.DLL) Unable to install configuraiton utility Windows 8.1/10/Server 2012


May 2016 new published documents - Wavelink and Naurtech

Terminal Emulation41067Configuring TE to use SSL with ConnectPro
Velocity40888Velocity: Enable Logging
Velocity41017Velocity Scripting: Device.beep


June 2016 new published documents - Wavelink and Naurtech

Avalanche41216Restart Service From Console Not Working On Multi Server Distribution Model
Remote Control (Wavelink)41306Thor Remote Control is only a part of the screen / too small / can't see
Terminal Emulation41288Telnet Emulation Parameters: Network Support
VelocityCE41150VelocityCE: Use SSL

20725TheYearsBestLogo2016.png

LANDESK online support has been named as one of this year’s “Top Ten Best Support Sites” by The Association of Support Professionals (ASP) for the second consecutive year!


The top ten winners were selected by a panel of 90 judges with years of experience in web support design and implementation. This group used a scoring system of 25 performance criteria to evaluate candidates and identify the award recipients. The evaluation process included overall usability, interactive features, community engagement, design and navigation, and knowledgebase and search implementation, among other benchmarks.  Read the full press release here.

 

We are waiting to hear how we scored in each category but are certain that one of the reasons for our win was the fantastic experts who offer their advice to others through our community (scored under "community engagement"). Thank you to everyone who takes time out to help others on the community!

PLEASE NOTE: To access the download areas you need to be logged in and recognised as a maintenance paying customer.  Contact support if you cannot access the links below.

 

Asset Central 2016.1

An exceptional experience awaits.  LANDESK introduces its newest IT asset management release.  Please contact your LANDESK representative for Asset Central licenses.

Ivanti Asset Manager 2017.3

 

Service Desk 2016.1 Cumulative Hotfixes

Service Desk 2016.1 Cumulative Hotfixes


Service Desk Service Portfolio Management Design App

This design app enables IT Service Professionals to manage a portfolio of services from definition to analysis, design, release and retirement giving a complete management view through out the whole life cycle of all IT services.

Service Portfolio Management Design App

Here's a list of new published documents in the Supply Chain (formerly Wavelink) area in May 2016.  If you would like to get notified as new documents are published there are instructions here: Following a place, a person, or a piece of content in the community (getting notification emails)

   

Terminal Emulation41067Configuring TE to use SSL with ConnectPro
Velocity40888Velocity: Enable Logging
Velocity41017Velocity Scripting: Device.beep

Here's a list of new published documents in the SSM area in May 2016.  If you would like to get notified as new documents are published there are instructions here: Following a place, a person, or a piece of content in the community (getting notification emails)

 

   

Cloud Services Appliance40974How to validate your third party certificate chain on the CSA
Cloud Services Appliance41081checksum for ldsupport.exe
Data Analytics41018The Import Data Rule acts erratically and doesn't seem to match correct records.
Endpoint Protection40939How to use LANDESK Endpoint Security to protect against Ransomware
General40892How to tell what version of .NET framework is installed
LetMobile40900How to Change LetMobile Server URL After Installation
Monitoring and Alerting41061How To Track And Monitor Deleted or Purged Devices
OS Deployment and Provisioning40937Issue: HII is still pointing to the old Core Server and fails to build.
OS Deployment and Provisioning41010How to deploy an image to multiple computers using multicast
Patch Manager40890How to upgrade to Windows 10 Release 1511 using LANDESK Patch Manager
Patch Manager41033How to use the Patch Cleanup option in the Download Updates tool for Patch Manager
Software Distribution40948Best Practice for Creating/Deploying Batch File Distribution Packages
Software Distribution41073How to use PEDownloader.exe to duplicate / troubleshoot with Software Distribution tech

 

Other documents of interest to SSM customers (in other areas):

Momentum40945[Tech Brief Webinar Recording] Utilizing Security Suite to protect against ransomware
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