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Momentum Webinar Events

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ISM Mini Series 6 of 6 | Ivanti Service Manager SSRS / BIDS


LIVE WEBINAR               DURATION: 60 minutes               DATE & TIME: May 22, 2018, 9:00 am MST | 11:00 am EST | 4:00 pm BST


 

WEBINAR PRODUCT

 

 

Ivanti Service Manager, powered by Heat

 

 

 

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WEBINAR REGISTRATION

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EVENT DETAILS

This session is designed to provide an introduction to editing and creating Reports for Service Manager; Requesting access (for Cloud customers), setting up the tools you'll need, navigating the related areas of the application, and the basics of creating or modifying templates.

 

Key topics to be explored include:

  • Requesting access through service request
  • Basic setup and installation
  • Reporting manager role – how to use reports and report templates
  • Downloading templates
  • Customizing OOTB template
  • How to create a new template

 

 

 

 

Can’t make it? Register anyway and we’ll send you the on-demand webinar later.

RELATED CONTENT

Service Manager (ISM) (Powered by HEAT)

Newly created report template is not showing up in Business Intelligence Development Studio

How to convert Reports created in SQL/BIDS to use local time zone instead of UTC

How to Get Report Templates from HEAT for editing in BIDS

How To: Use Business Intelligence Design Studio (BIDS) with Ivanti Service Manager

 

 

 

PRESENTER LINE UP:

KEVIN FENLEY | SENIOR TECHNICAL SUPPORT ANALYST

 

Kevin has provided technical support for Service Manager since 2012, focused on the Cloud implementation, and has a background in business intelligence and data analysis.

What's New in Ivanti Service Manager 2018.1


LIVE WEBINAR               DURATION: 60 minutes               DATE & TIME: May 10, 2018 Two scheduled times avaliable


 

WEBINAR PRODUCT

 

 

Ivanti Service Manager

 

 

 

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WATCH WEBINAR NOW

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EVENT DETAILS

Ivanti Service Manager is Ivanti’s solution for IT Service Management. Service Manager brings together a comprehensive set of service and lifecycle capabilities designed to improve service levels and productivity, follow best practices, and align IT to the delivery of business value. The upcoming Ivanti Service Manager Release 2018.1 will provide organizations capabilities to improve their ability to create, manage, monitor and improve the services they provide for IT and other business units. Join this webinar to answer any questions you may have about the release. We will also provide the information you need for planning purposes to make your upgrade process a success.

Some of the topics we will cover in the webinar for the upcoming 2018.1 release include:

  • UI enhancements
  • New mobile apps
  • Unified IT Automation
  • Upcoming features
  • Important release dates
  • And more

 

 

 

Can’t make it? Register anyway and we’ll send you the on-demand webinar later.

RELATED CONTENT

Service Manager (ISM) (Powered by HEAT)

https://go.ivanti.com/Web-Report-Gartner-MQ-ITSM.html

https://www.ivanti.com/support/product-documentation

PRESENTER LINE UP:

ALAN TAYLOR | PRINCIPAL PRODUCT MANAGER, IVANTI SERVICE MANAGER

 

Alan Taylor is the Principle Product Manager for Ivanti, specializing in Ivanti Service Manager and Ivanti Voice.  With over 17 years in the IT support and service management industry, Mr. Taylor draws on this experience to help shape and guide the vision and product strategy for both Ivanti Service Manager and Ivanti Voice.

What's New in Ivanti Identity Director 2018.1 and Automation 2018.1


LIVE WEBINAR               DURATION: 60 minutes               DATE & TIME: May 10, 2018, 9:00 am MST | 11:00 am EST | 4:00 pm BST


 

WEBINAR PRODUCT

 

 

Ivanti Identity Director and Automation, powered by Res

 

 

 

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WEBINAR REGISTRATION

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EVENT DETAILS

Join the Ivanti product management team as they share details about and demo the latest releases of Ivanti Identity Director (formerly RES Identity Director) and Ivanti Automation (formerly RES Automation). Several of the new, time-saving features and enhancements in both releases originated as ideas submitted by customers—come see your ideas in action!

 

You’ll learn about how:

• Identity Director 2018.1 makes creating workflows and finding people through the management portal even easier

• The second “logon service” option added to Identity Director that can be used to unlock an account or as a second password reset

• The new Automation Standard (a free licensed version for all Ivanti portfolio customers) enables Unified IT with new and updated connectors to other Ivanti products

• And more!         

 

Not able to attend? Register anyway and we’ll send you the on-demand webinar later.

RELATED CONTENT

Downloads for RES

https://www.ivanti.com/blog/product-newsletter-blog-april-2018/

 

 

PRESENTER LINE UP:

DAVID BRYANT | DIRECTOR, PRODUCT MANAGEMENT

 

David is an expert in Identity and Access Management / Identity, Governance and Administration. He joined Ivanti via the RES acquisition and is leading the charge to add identity to the Ivanti Unified IT story. A highly accomplished technologist and product manager, David is focused on bringing enterprise software to market with an emphasize on User Experience, scalability, reliability and on-time delivery.

ISM Mini Series 5 of 6 | Introducing Ivanti Service Manager Analytics


LIVE WEBINAR               DURATION: 30 minutes               DATE & TIME: May 9, 2018, 9:00 am MST | 11:00 am EST | 4:00 pm BST


 

WEBINAR PRODUCT

 

 

Ivanti Service Manager, powered by Heat

 

 

 

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WEBINAR REGISTRATION

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EVENT DETAILS

Did you know that web Analytics is already included with Ivanti Service Manager? This is a great tool to leverage. You can track and visualize Ivanti Service Manager information, such as cost, value, and consumption. With analytic metrics, you can see your data graphically, and chart both current data and trends. The analytic charts are flexible and customizable, and can be modified as necessary. In this webinar we’ll be covering visualization components, the benefits, data source management, mobile app, and more.

 

Key topics to be explored include:

  • Understanding the benefits to using analytics
  • Trending analytic metrics
  • How to create a report

 

 

 

Can’t make it? Register anyway and we’ll send you the on-demand webinar later.

RELATED CONTENT

Service Manager (ISM) (Powered by HEAT)

Analytic Metrics (Ivanti Service Manager)

How to change the colors of the bars in a bar chart in Analytic Metrics

How to define a new workflow for the Metrics Triggers? 

Trigger actions against queries in analytic metrics. Where you do you configure the workflows so they can be selected in the drop-down?

About Analytic Metrics

In the Analytics Metrics Dashboard, the "Incident Trend by Priority for Last 12 Month" Dashboard part is not shown in the correct order.

Can't create Historical Metrics because of blank History From field

Analytic Metrics workspace is empty.

Error Loading Chart

Graph does not display properly in 'Incident Customer Rating' report

How can I grant additional roles access to Analytics Metrics?

PRESENTER LINE UP:

MARK HODGEN | SENIOR SALES ENGINEER

What's New with Ivanti DSM 2018.1



LIVE WEBINAR               DURATION: 60 minutes               DATE & TIME: April 23, 2018


 

WEBINAR PRODUCT

 

 

Ivanti Desktop & Server Management (DSM), powered by HEAT

 

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ON-DEMAND WEBINAR

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EVENT DETAILS

Ivanti DSM 2018.1 enriches usability, cloud readiness, and Windows 10 upgrades In this webinar, we’ll cover both market driving and customer requested capabilities included in Ivanti DSM 2018.1. The new version of Ivanti DSM 2018.1 is packed with various usability and performance enhancements to make administration a breeze.

 

Here just some of the highlights we will go through in the webinar:

Zero-day support of Windows 10

Benefit from the latest and greatest Windows 10 version when you are ready to stage your inplace-upgrade, migration or deployment. DSM is providing zero-day support of every new Windows 10 version.

Improved usability

DSM packaging and eScripts that you love, just got even better. Benefit from improved software tag handling and eScript command extensions to display custom maintenance timeframes. Accelerate remediation with improved log formats for easier and automated analysis of log files.

Cloud-ready

Embark on your journey to the cloud. DSM will officially support Amazon RDS with MS SQL server for the DSM database with version 2018.1.

Enhanced notifications

Wondering whether a change task has been transmitted to your endpoints? The DSM console provides you with alerts and notifications for change tasks and also improved visibility on property group levels. You can filter your own tasks in the “Infrastructure Task” view and benefit from automated updates.

 

Can’t make it, register anyway and we’ll send you the on-demand webinar later.

RELATED CONTENT

DSM Product Page

 

DSM Community

 

User Voice Idea Portal

 

Ivanti DSM Download Center

 

PRESENTER LINE UP:

ANDREAS FUCHS | SR. PRODUCT MANAGER

 

Andreas Fuchs is part of the Unified Endpoint Management (UEM) product management team responsible for the Ivanti DSM solution. He has over 15 years of experience in the software and IT industry specializing in UEM, Client Management, Enterprise Mobility Management, agile Product development, and Project Management. When he’s not talking to customers and developing product strategy, he likes spending time with his three daughters.

CALUM FIELD | PRE SALES CONSULTANT

Calum Field has worked at Ivanti for over 10 years. He is very passionate about the Unified Endpoint Management and Security solutions. Calum has created and delivered technical trainings and boot camps as senior instructor for UEM and is now Presales Consultant at Ivanti. In his free time, Calum enjoys driving cross country on his quad, and also flying his model aircraft, some of which are flown with FPV.

ISM Mini Series 4 of 6 | ISM Rapid Reports



LIVE WEBINAR               DURATION: 30 minutes               DATE & TIME: April 17, 2018, 9:00 am MST | 11:00 am EST | 4:00 pm GMT


 

WEBINAR PRODUCT

 

 

 

Ivanti Service Manager (ISM), powered by HEAT

WEBINAR REGISTRATION

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EVENT DETAILS

In this session, participants will learn about the RapidReports feature for Ivanti Service Manager.  RapidReports delivers the ability for users to generate reports without needing to learn complex reporting tools or learn the database schema.  Leveraging commonly-known Saved Search capability with familiar List views; any user can generate reports directly out of Ivanti Service Manager without requiring a custom-written report each time.

 

Key topics to be explored include:

  • Differences between Cloud vs premise
  • Demonstration to show you how to create report
  • Configuring access to Rapid Reports
  • Creating a Saved Search to be used for Rapid Reports
  • Exporting data options/ ability to build graphs / charts

 

 

  Can’t make it, register anyway and we’ll send you the on-demand webinar later.

RELATED CONTENT

How To: Enable RapidReports

Rapid Reports

Reports (Ivanti Service Manager)

PRESENTER LINE UP:

JEFF HANCE, SYSTEMS ENGINEER

Jeff is an expert Sales Engineer for Ivanti, specializing in Ivanti Service Management and Desktop Management. With over thirteen years’ experience at Landesk, now Ivanti, Jeff has delivering solution presentation and product demonstrations to customers. Jeff works closely with Sales and Product Management to help customers envision the effectiveness and benefits of ITIL based IT Service Management and Desktop Management solutions.

 

ISM Mini Series 3 of 6

Mastering your Metrics with Ivanti Service Manager Dashboards



LIVE WEBINAR               DURATION: 30 minutes               DATE & TIME: March 29, 2018, 9:00 am MST | 11:00 am EST | 4:00 pm GMT


 

WEBINAR PRODUCT

 

 

 

Ivanti Service Manager (ISM), powered by HEAT

WEBINAR REGISTRATION

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EVENT DETAILS

Dashboards help us see the whole picture and make sense of it all. Learning the art of Dashboarding can quickly help you setup specialized dashboard parts to allow your staff to work efficiently throughout their days. Modifying existing dashboard parts can allow for executive visibility of key areas of the business with the click of a button.

 

During this webinar, we will be reaching out to you asking for your top questions and challenges you may be facing with ISM Dashboards. Based on your feedback we'll be able to deliver best practices, how to's and more.

 

Some of the key topics to be explored can include:

  • How to setup a personal default dashboard
  • Add/edit a dashboard part
  • Review common dashboard requests on dashboard parts
  • Assigning dashboards to roles (security and permissions)
  • Common licensing challenges
  • Creating dashboards with multiple objects

 

  Can’t make it, register anyway and we’ll send you the on-demand webinar later.

RELATED CONTENT

 

Using the Dashboard Center

Using Dashboards

Dashboard (Ivanti Service Manager)

PRESENTER LINE UP:

LEE STAFFORD, SYSTEMS ENGINEER

 

Get to Know Ivanti Identity Director (For those not in the know)



LIVE WEBINAR               DURATION: 45 minutes               DATE & TIME: April 26, 2018, 9:00 am MST | 11:00 am EST | 4:00 pm BST


 

WEBINAR PRODUCT

 

 

Ivanti Identity Director, powered by Res

 

 

 

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ON-DEMAND WEBINAR

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EVENT DETAILS

This webinar is for Ivanti customers that are thinking of purchasing Identity Director or those that have recently purchased Identity Director. In the era of security breaches, effective management of identities and user access requirements while maintaining employee productivity cannot be underestimated. Learn how Identity Director delivers automated identity and access management for onboarding, offboarding, changing employee roles and enforcing compliance policies. We’ll talk you through how you can provide users with the appropriate access levels to the resources they need, while keeping the business secure.

Key topics to be explored include:

  • Introduction to Identity Director
  • Demo walk through on what it is and how to get setup
  • User-case scenarios (example. Onboarding a new employee)

 

Can’t make it? Register anyway and we’ll send you the on-demand webinar later.

RELATED CONTENT

Ivanti Identity Director

https://www.ivanti.com/products/identity-director

Identity Director (Powered by RES)

https://www.ivanti.com/support/product-documentation

Identity Director Datasheet

PRESENTER LINE UP:

DAVID BRYANT | DIRECTOR, PRODUCT MANAGEMENT

 

David is an expert in Identity and Access Management / Identity, Governance and Administration. He joined Ivanti via the RES acquisition and is leading the charge to add identity to the Ivanti Unified IT story.
A highly accomplished technologist and product manager, David is focused on bringing enterprise software to market with an emphasize on User Experience, scalability, reliability and on-time delivery.

 

Ease Windows 10 Migrations, Eliminate Logon Scripts, and Soothe Group Policy Pain



LIVE WEBINAR               DURATION: 45 minutes               DATE & TIME: March 8, 2018, 9:00 am MST | 11:00 am EST | 4:00 pm GMT


 

WEBINAR PRODUCT

 

 

Ivanti Environment Manager (User Workspace Management), powered by AppSense

 

 

 

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WEBINAR REGISTRATION

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EVENT DETAILS

Managing and delivering desktops that meet end-user expectations and enforce policy is a 24x7 nightmare for IT. End users want a consistent, responsive, and personalized computing experience regardless of device, time of day, or location so they can be more productive. However, traditional approaches to user workspace management, like logon scripts and Group Policies, are complex and impossible to maintain. To solve these challenges, Ivanti is introducing Environment Manager Policy - a NEW simpler, lower-cost edition of its popular Environment Manager solution. Environment Manager Policy replaces logon script tedium and Group Policy maintenance burdens with a simple but powerful console for creating advanced, multi-threaded policies that configure the desktop dynamically based on user context. It also provides an easy way to capture the user’s personality from a Windows 7, 8 or 10 desktop and transfer it smoothly to any new desktop or Windows 10 version, solving the problem of continuous migration.

In this webinar, you’ll learn how to:

  • Provide responsive, personalized, compliant and contextual desktops
  • Deliver a fast, full-featured Office 365 experience on virtual desktops
  • Eliminate slow logons
  • Eradicate complex logon scripts
  • Replace Group Policy on desktops
  • Accelerate Windows 10 migrations

 

Can’t make it? Register anyway and we’ll send you the on-demand webinar later.

RELATED CONTENT

EMPO Datasheet

Eliminate Slow Logons Solution Sheet

The Power of Policy whitepaper

https://www.ivanti.com/blog/power-environment-manager-policy-unleashed/

PRESENTER LINE UP:

JON ROLLS | VICE PRESIDENT OF USER WORKSPACE MANAGEMENT PRODUCTS

Jon has been working with Windows desktop management, virtualization and workspace optimization for 20 years inside software vendors including Citrix, ScriptLogic and Quest Software. He leads the Product Management and Product Marketing teams for the former AppSense products at Ivanti, and is a key voice in defining technical strategy and direction. Jon holds a BSc in Mathematics from the University of Warwick. Twitter: @jonrolls LinkedIn: https://www.linkedin.com/in/jonrolls                  

ISM Mini Series 2 of 6

Xtraction Reporting and Dashboards for Ivanti Service Manager, Voice and HEAT Classic



LIVE WEBINAR               DURATION: 45 minutes               DATE & TIME: March 14, 2018, 9:00 am MST | 11:00 am EST | 4:00 pm GMT


 

WEBINAR PRODUCT

 

 

 

Ivanti Xtraction for Ivanti Service Manager (ISM), powered by HEAT

 

Including Voice and HEAT Classic

WEBINAR REGISTRATION

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EVENT DETAILS

Gain comprehensive reporting for Ivanti Service Manager, Voice and Heat Classic with Xtraction. Easier, self-service reporting that will not only allow customers to pull data from Ivanti’s ITSM solutions using Xtraction connectors, but overlay with other IT systems data (Ivanti or other vendors) for a comprehensive picture of the IT environment. Solve your self-service reporting challenges and begin to understand what staff resources you can call on to deal with Incidents, requests and more. Easily create reports and dashboards; display open calls, filter on P1s, drill into average time to resolve, see monthly trend of active ticket volumes and more. Lean how to create visually appealing dashboards from your ITSM data to share with any role in your organization.

 

Focus of this will primarily be live demonstration.

  • A walk through of the Xtraction product and connectors to understand how easy it is to access data
  • Learn how to bring in data from Ivanti ITSM solutions 
  • See how to create meaningful ITSM dashboards and reports and change those to incorporate new data sources.
  • Q&A

 

 

Can’t make it? Register anyway and we’ll send you the on-demand webinar later.

RELATED CONTENT

Xtraction Latest Download

 

Xtraction 2017.2 Downloads & Instructions

 

Xtraction: Powerful Reporting, Insightful Analytics, and Beautiful Dashboards from Ivanti Software on Vimeo

Customer FAQ Xtraction Connector List

If you are not familiar with Xtraction, click here to learn more...

PRESENTER LINE UP:

SARA OTREMBA, PRODUCT MANAGER, XTRACTION

 

Sara Otremba has over 18 years of experience in Database Administration, Software Implementation, and Business Analysis. Sara came to Shavlik in 2015 from a software company where she worked for 16 years filling a variety of roles across IT, Support, Development and Product Management. Throughout the various roles, Sara was key to writing and implementing software requirements that adhered to compliance standards including PCI and SOX. Previously as a Product Manager for Security and now as a Product Manager for Xtraction, Sara brings a unique perspective from both the end user and the vendor point of view.

 

ANDY PARKER, EMEA PRINCIPAL PRODUCT MANAGER

 

GREGG SMITH, SOLUTIONS ENGINEER

Introducing Webinar Series on ISM Reporting and Analytics

Webinar 1 of 6: ISM Overview



LIVE WEBINAR               DURATION: 30 minutes               DATE & TIME: February 6, 2018, 9:00 am MST | 11:00 am EST | 4:00 pm GMT


 

WEBINAR PRODUCT

 

 

Ivanti Service Manager, powered by HEAT

 

 

 

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ON-DEMAND VIDEO

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EVENT DETAILS

We are excited to announce a Momentum webinar series for Ivanti Service Manager (powered by HEAT). Maybe you’ve been investigating how to best analyze and share your data in ISM, or how to best use its reporting and dashboard capabilities. This webinar series will give you advice, tips, and guidelines how to effectively use ISM reporting tools to give you added insight into your service management operations.

 

This first of 6 webinars in the series will be going over the Ivanti Service Manager roadmap and outline the following webinars to come discussing best practices on reporting and analytics with ISM.

 

Highlighted topics we’ll be talking you through in this webinar include:

  • Difference between reporting and analytics
  • Reporting methods
  • Knowing when and what tools to use
  • ISM roadmaps
  • And more…

 

Can’t make it, register anyway and we’ll send you the on-demand webinar later.

RELATED CONTENT

Ivanti Product Names & Acronyms

 

https://www.ivanti.com/products/service-manager

 

HEAT Software and GoldMine

 

Service Manager (ISM) (Powered by HEAT)

PRESENTER LINE UP:

ALAN TAYLOR | PRINCIPAL PRODUCT MANAGER, ISM

 

Alan Taylor is the Principal Product Manager for Ivanti, specializing in Ivanti Service Manager and Ivanti Voice.  With over 17 years in the IT support and service management industry, Mr. Taylor draws on this experience to help shape and guide the vision and product strategy for both Ivanti Service Manager and Ivanti Voice.

Introducing Ivanti Identity Director, powered by Res version 10.3



LIVE WEBINAR               DURATION: 30 minutes               DATE & TIME: February 27, 2018, 9:00 am MST | 11:00 am EST | 4:00 pm GMT


 

WEBINAR PRODUCT

 

 

Ivanti Identity Director, powered by Res

 

 

 

resisivanti.jpg

WEBINAR REGISTRATION

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EVENT DETAILS

Ivanti Identity Director provides your organization the means to fulfill virtually any conceivable user need. Join us, as we take you through the latest features available in Ivanti Identify Director, powered by Res, Release 10.3.

 

Key topics to be explored include:

  • Overview new features and benefits
  • Q&A with Product Management

 

Can’t make it, register anyway and we’ll send you the on-demand webinar later.

RELATED CONTENT

Ivanti Identity Director

https://www.ivanti.com/products/identity-director

Identity Director (Powered by RES)

https://www.ivanti.com/support/product-documentation

PRESENTER LINE UP:

DAVID BRYANT | DIRECTOR, PRODUCT MANAGEMENT

 

David Bryant Bio to come...

Xtraction Release 2018.0



LIVE WEBINAR               DURATION: 45 minutes               DATE & TIME: February 13, 2018, 9:00 am MST | 11:00 am EST | 4:00 pm GMT


 

WEBINAR PRODUCT

 

 

Ivanti Xtraction

 

ON-DEMAND WEBINAR

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EVENT DETAILS

This webinar will walk you through Xtraction’s new and enhanced features, enabling you to make an informed decision regarding upgrading to the latest version. Whether you currently own products from former HEAT, LANDESK, AppSense, Res, and, Shavlik; this will benefit you.

Key topics to be explored include:

  • Presentation of the key new features and benefits.
  • Walk through demonstration of the new release.
  • A quick recap on the newest connectors available.

 

Please note, this is not yet available and will have announcements in the coming weeks when it will be released.

 

Can’t make it? Register anyway and we’ll send you the on-demand webinar later.

RELATED CONTENT

Xtraction Latest Download

 

Xtraction 2017.2 Downloads & Instructions

 

Xtraction: Powerful Reporting, Insightful Analytics, and Beautiful Dashboards from Ivanti Software on Vimeo

PRESENTER LINE UP:

SARA OTREMBA, PRODUCT MANAGER, XTRACTION

 

Sara Otremba has over 18 years of experience in Database Administration, Software Implementation, and Business Analysis. Sara came to Shavlik in 2015 from a software company where she worked for 16 years filling a variety of roles across IT, Support, Development and Product Management. Throughout the various roles, Sara was key to writing and implementing software requirements that adhered to compliance standards including PCI and SOX. Previously as a Product Manager for Security and now as a Product Manager for Xtraction, Sara brings a unique perspective from both the end user and the vendor point of view.

Introducing the New Ivanti Antivirus in Ivanti Endpoint Manager



LIVE WEBINAR               DURATION: 60 minutes               DATE & TIME: January 30, 2018, 9:00 am MST | 11:00 am EST | 4:00 pm GMT


 

WEBINAR PRODUCT

 

 

Ivanti Endpoint Manager, powered by LANDESK

 

 

 

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WEBINAR ON-DEMAND

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EVENT DETAILS

Ivanti's Endpoint Manager introduces a new Antivirus offering currently available in the latest product release, 2017.3 Service Update 2. The initial release is only applicable to the Windows operating system. During this webinar, we will outline the new Ivanti EPM Antivirus offering. This addition provides an alternate to the current AV offering while maintaining the compliant standards you’ve set forth

 

Some of the highlighted features we’ll be covering include:

  • Licensing
  • Core AV setup
  • Client Deployments
  • And more…

 

Can’t make it, register anyway and we’ll send you the on-demand webinar later.

RELATED CONTENT

How to get started with Ivanti Antivirus 2017 (Bitdefender Engine)

 

How To Submit False Positives and Undetected Malware for Ivanti Antivirus 2017

PRESENTER LINE UP:

WILL COFFEY, PRODUCT SUPPORT ENGINEER TEAM LEAD

 

Will Coffey, Customer Success Product Support Engineer, Ivanti Software. Product Support Team Lead for Patch Management, Content Replication, Ivanti Antivirus and AMT vPro. Primary liaison between support and engineering playing an integral part in product improvement and training all who support the product.

What's Happening with Ivanti's IT Service Management?



LIVE WEBINAR               DURATION: 30 minutes               DATE & TIME: January 11, 2018, 9:00 am MST | 11:00 am EST | 4:00 pm GMT


 

WEBINAR PRODUCT

 

 

Ivanti Service Manager, powered by HEAT

Ivanti Service Desk, powered by LANDESK

 

 

 

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WEBINAR REGISTRATION

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EVENT DETAILS

Calling all Ivanti ITSM Customers, we’ll be sharing with you the latest Ivanti IT Service Management Roadmap from Ian Aitchison, who is a part of Ivanti Product Management team. In this session, you hear about both Service Manager, powered by HEAT and Service Desk, powered by LANDESK. Let us help you plan out your forth coming year of developments and improvements on your service desk.

 

Key topics to be explored include:

  • Service Manager, powered by HEAT
  • Service Desk, powered by LANDESK
  • New Innovations

 

  Can’t make it, register anyway and we’ll send you the on-demand webinar later.

RELATED CONTENT

Ivanti ITSM Blog

PRESENTER LINE UP:

IAN AITCHISON, SR. DIRECTOR PRODUCT MANAGEMENT

 

Ian Aitchison leads Ivanti's Service Management business line and product strategy, defining a future roadmap for innovative Unified IT and ITSM technology solutions. Working frequently with industry leaders and decision makers, he helps organizations plan their own strategic IT transformation and reap the benefits of future technologies. Ian also contributes to the ITSM community, speaking worldwide on subjects around innovation, the future of IT, and ITSM. Ian's dynamic presentations are always lively, thought provoking, and entertaining.

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