LDAV.exe encounters Microsoft Visual C++ Runtime error

Version 9

    Applies to:

    LANDesk Antivirus 9

     

    Problem: LDAV.exe encounters Microsoft Visual C++ runtime error. The popup shows after 2 minutes once LDAV.exe runs.

    vc++ runtime.jpg

     

    Cause: Once an Outlook plugin crashes for any reason, Outlook will disable the plugin.  You can see it under Outlook Help | Disabled items:

    DisabledItems.jpg

     

    LDAV.exe checks to see if LDOutladdin.dll is in the list or not by checking HKEY_Current_User Outlook section every 2 minutes at the location below:

     

    HKEY_CURRENT_USER\Software\Microsoft\Office\12.0\Outlook\Resiliency\DisabledItems

     

    The problem happens if any disabled items contain a special character.

     


    Resolution:

     

    Apply Service Pack 2 for LDMS 9 and the latest Antivirus patch.