Cannot upload attachments larger than 200KB to an incident in Helpdesk Internet Edition

Version 5
    Question

     

    Receive the following error when trying to add an attachment over 200KB to an Incident in Helpdesk Internet Edition.

     

    Request object error 'ASP 0104 : 80004005'

     

    Operation not Allowed

     

    /helpdesk/downloadFile.asp, line 98

     

     

    Screenshot of error below:

     

    HIE error.JPG

     

    Answer

     

    The following Microsoft article explains this error and how to resolve it.

     

    http://support.microsoft.com/kb/327659

     

    For reference, there are 1024 bytes in a KB and 1024 KB in a MB so 1 MB will be 1*1024*1024=1048576 bytes

     

    Environment

     

    Helpdesk Internet Edition All Versions

    IIS 5.0, 5.1, 6.0