Cannot upload attachments larger than 200KB to an incident in Helpdesk Internet Edition

Version 5


    Receive the following error when trying to add an attachment over 200KB to an Incident in Helpdesk Internet Edition.


    Request object error 'ASP 0104 : 80004005'


    Operation not Allowed


    /helpdesk/downloadFile.asp, line 98



    Screenshot of error below:


    HIE error.JPG




    The following Microsoft article explains this error and how to resolve it.



    For reference, there are 1024 bytes in a KB and 1024 KB in a MB so 1 MB will be 1*1024*1024=1048576 bytes




    Helpdesk Internet Edition All Versions

    IIS 5.0, 5.1, 6.0