How Agent Status works in the LANDESK Console

Version 8

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.x

    The Agent Status is obtained from the agent using the following method:


    1. ICMP Ping. The IP address from the database is used to determine if ANY device at that address will pong. This does not guarantee that the device requested is that device that ponged, just that something responded from that address.
    2. Remote Control Connection. We try to connect to the RC agent using the IP address from the database. If the inventory scan doesn't show that RC was installed, we do not attempt this connection. This does not guarantee that the device requested is the device we connected to, just that the device has an RC client on it that we can connect.
    3. CBA8 Ping. This uses a TCPIP connection and receives an XML document from the device. This is the most accurate mechanism. The XML document contains the DeviceID (if it returns anything). The Device ID is verified against the database to make sure that it matches with the device. This method will fallback on a failure to using the DeviceName and letting DNS determine where the machine is. This guarantees the device is the correct device.


    This process has been updated and is now multithreaded in LDMS 2016. This allows the console to perform much more smoothly when navigating the network view.