How to display Web Desk in the User Session query

Version 3

    Question:

     

    The User Session query returns inaccurate result as it does not include WebDesk session?

     

    The User Session query is available as a system query and give the possibility to list of session running on Service Desk (i.e.: console, WebDesk, Service Portal)

     

    Answer:

     

    The User Session query criteria is set with a criteria Client Type is one of 1,2 and you would need to include 0.

    0 as a client type refer to WebDesk client session
    1 as a client type refer to Console client session
    2 as a client type refer to Service Portal client session

     

    You may also add a criteria to exclude SA user session to filter the query.

    To do so add a criteria on User.Title attribute "Is not Equal To" SA

     

     

    Environment:

     

    All versions