How to display Web Desk in the User Session query

Version 3



    The User Session query returns inaccurate result as it does not include WebDesk session?


    The User Session query is available as a system query and give the possibility to list of session running on Service Desk (i.e.: console, WebDesk, Service Portal)




    The User Session query criteria is set with a criteria Client Type is one of 1,2 and you would need to include 0.

    0 as a client type refer to WebDesk client session
    1 as a client type refer to Console client session
    2 as a client type refer to Service Portal client session


    You may also add a criteria to exclude SA user session to filter the query.

    To do so add a criteria on User.Title attribute "Is not Equal To" SA





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