Video On How To Configure Copy Rules For Suggested Groups

Version 4

    Video On How To Configure Copy Rules for Suggested Groups


    The following video will cover configuring copy rules to auto populate the suggested group field based on a category selection.

     

    Environment:
    Service Desk - all versions

     

    Video:

     

    For additional information on Copy Rules, see the following document

    Configuring Suggested Assignment Via Copy Related.pdf