Error "GetBases.exe returned an error code: Update successful, but retranslation failed.(37) (25)" when downloading Ivanti Antivirus (Kaspersky Engine) AV pattern files

Version 13

    Verified Product Versions

    Endpoint Manager 9.6Endpoint Manager 2016.x

    This article refers to Ivanti Antivirus using the Kaspersky engine.  This article is not valid for Ivanti Antivirus 2017 (Bitdefender Engine)

     

    Issue

     

    Applies to the Ivanti Antivirus (Kaspersky Engine) only

    AV definition download on the Core Server fails with "GetBases.exe returned an error code: Update successful, but retranslation failed.(37) (25)"

     

    Cause

     

    This is typically caused by a network, rights, disk, or other related error.   During the re-translation phase, the updater tries to download the database files from the source and create a mirror for updating purposes.
    If a network error occurs during this process it will throw this error.
    The retranslation process is the process of structuring downloaded signature files in a special order, using the special folder tree.   Thanks to it a client is able to update from this server. There might be something wrong with files operation, for instance, the absence of rights to write/delete, files blocking etc. And the origin of this problem is outside of the updater.   To find out the origin of this issue the Updater SDK log file must be gathered and provided to LANDESK Support.

     

    Resolution

     

     

    If further troubleshooting is needed it is recommended to turn on advanced updater logging and to open a ticket with LANDESK Support:

     

    How to turn on Enhanced Updater SDK logging: Advanced_Logging_for_the_Updater_SDK