AV definition download on the Core Server fails with "GetBases.exe returned an error code: Update successful, but retranslation failed.(37) (25)"
- Check network for performance issues, etc.
- Check free disk space.
- Check rights on the core server. The rights for the antivirus directories should match the rights of the parent directories (LDLOGON down).
- It may be necessary to delete the following subdirectories to download all bases (pattern files) again.
If further troubleshooting is needed it is recommended to turn on advanced updater logging and to open a ticket with LANDESK Support:
How to turn on Enhanced Updater SDK logging: