|This article refers to Ivanti Antivirus using the Kaspersky engine. This article is not valid for Ivanti Antivirus 2017 (Bitdefender Engine)|
Applies to the Ivanti Antivirus (Kaspersky Engine) only
AV definition download on the Core Server fails with "GetBases.exe returned an error code: Update successful, but retranslation failed.(37) (25)"
- Check the network for performance issues, etc. The following sites need to be accessible by the core:
- Check free disk space on the core where AV files are being saved.
- Check rights on the core server. The rights for the antivirus directories should match the rights of the parent directories (LDLOGON down).
- It may be necessary to delete the following subdirectories to download all bases (pattern files) again.
If further troubleshooting is needed it is recommended to turn on advanced updater logging and to open a ticket with LANDESK Support:
How to turn on Enhanced Updater SDK logging: Advanced_Logging_for_the_Updater_SDK