What do those icons in the console mean?

Version 9

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.x

    Introduction:

     

    Throughout the use of the 32-bit or Web Console various icons are displayed. Sometimes the definition of those icons isn't 100% clear. Listed below are icons and their corresponding definitions.

     

    2014-07-10_1037.png

    This icon means that HTML5 Remote Control is available (present only after applying LD95-CP_BASE-2014-0625 patch LDMS 9.5 SP2).

    StandardClientIcon.jpg

    Standard Client Icon. This includes Windows clients as well as Linux clients and Unix servers.

     

    ServerClientIcon.jpg

    Server Icon. This icon represents Windows server based OS's.

     

    MacintoshClientIcon.jpg

    Macintosh Icon.

     

    AgentDiscoveryRCAndAgentIcon.jpg

    Agent Status Icon with Remote Control and Common Based Agent. This icon indicates that the Management Agent as well as Remote Control on the client have been contacted and should be available. The binoculars represent the Management Agent while the Remote Control icon is for the Remote Control Service.

     

    AgentDiscoveryRCOnlyIcon.jpg

    Agent Status Icon with Remote Control Only. This device could only reach the Remote Control portion of the installed agent. This could indicate a problem with the Management Agent on the device or the Management Agent service is stopped.

     

    AgentDiscoveryUnknownIcon.jpg

    Agent Status Unknown Icon. This icon is usually present when Agent Status/Discovery is taking place.

         *** Possible Fixes***

                   *Verify communication is working over port 9595. In console, open web browser and navigate to http://(IP of client):9595. If successful, you'll see the LANDesk banner across the top.

                   *In LDMS, go to Configure - Agent Status Options - Make sure that "For selected visible items only" is selected. NOT "For all visible items".

     

    FailedDiscoveryIcon.jpg

    Agent Status Failed Icon. The device couldn't be contacted on either Remote Control or the Management Agent.

     

    ScheduledTaskNotStartedIcon.jpg

    Scheduled Task Not Started Icon.

     

    ScheduledTaskReOccuringIcon.jpg

    Scheduled Task Re-Occurring Icon. This task will launch over and over at a designated time.

     

    ScheduledTaskSuccessfulIcon.jpg

    Scheduled Task Successful Icon. The scheduled task finished without any reported problems.

     

    ScheduledTaskProblemIcon.jpg

    Scheduled Task Problem Icon. The scheduled task finished but at least some of the devices reported problems.

     

    ScheduledTaskActiveIcon.jpg

    Scheduled Task Active Icon. The scheduled task is currently running.

     

    CriticalAlertIcon.jpg

    Critical Alert Icon. The device has an alert or condition that is affecting health. This requires monitoring to be configured and installed on the client. Example: A device is configured to alert when the hard drive becomes too full. Alerting is configured to fire a warning alert when the drive is at 80% full and a critical alert at 90% full. Once the device crosses 90% an alert is sent to the core and the device's health state is marked as critical.

     

    WarningAlertIcon.jpg

    Warning Alert Icon. Similar to the critical icon above but the alert is in a warning state. See previous critical example...the device has crossed the 80% warning so an alert was fired to the core and the health state was marked as warning.

     

    emptyicon.jpg

    Empty Device Icon. This icon represents a device that is discovered by UDD (in inventory) but does not yet have an agent.