Remote control sessions timeout if there is no interaction in the viewer after 10 minutes.
To increase the timeout change the following registry key on the client side:
HKLM\System\CurrentControlSet\Services\issuser String: ImagePath Value: %PROGRAMFILES%\LANDesk\LDClient\issuser.exe /SERVICE
Manually Changing the Registry Key
Manually changing this value is usually a quick solution for one client, however if you want this to happen to all clients, the registry key should be deployed.
To change this value manually follow these steps:
Double click the value ImagePath.
Add the following parameter to the string but replace [minutes] with the value in minutes:
For example, to set the timeout to 30 minutes, use /a30.
HKLM\System\CurrentControlSet\Services\issuser String: ImagePath Value: %PROGRAMFILES%\LANDesk\LDClient\issuser.exe /SERVICE /a30
Note:To set the client so that it never times out use /a0.
Adding This Registry Key Change to the Agent Configuration
To make this change part of the Agent Configuration use these steps listed below.
Browse to LDLogon.
Locate the NTSTACFG.IN# file and open it with a text editor.
In the NTSTACFG.IN# file, locate the following section:
[Remote Control Post Copy]
Add the following three line below the section:
[Remote Control Post Copy] REG001=HKEY_LOCAL_MACHINE, System\CurrentControlSet\Services\issuser\ImagePath, %PROGRAMFILES%\LANDesk\LDClient\issuser.exe /SERVICE /a30 , , REG_SZ EXEC1002=%DEST%\ISSUSER.EXE, /STOP EXEC1003=%DEST%\ISSUSER.EXE, /START
On the Core Server, run this command to move the changes from the NTSTACFG.IN# file to the NTSTACFG.INI file:
Apply the changes to the NTSTACFG.INI file to all the agent configuration INI files using these steps:
Open the LANDesk console.
Go to Tools | Configuration | Agent Configuration.
Click on the Rebuild All icon