Incident description in object designer greyed out - cant set to HTML

Version 2

    Incident description in object designer greyed out - cant set to HTML

     

    Problem

    Want to make the incident description html - how do we do this, as the description attribute in object designer is greyed out, so cant set this to HTML

     

    Solution

    The incident description attribute is a inherited attribute, and comes from Process Management/Process - from here you can set the attribute properties to HTML, and this will set the value of the description in incident management/incident.

     

    You can then set the HTML toolbar to show on the window by changing the toolbar property in Window Manager