How to change the inactivity timeout for remote control
Remote control session keeps timing out.
Remote control console keeps losing connection to the client.
Solution1: Change the remote control settings for your desired agent configuration. Then deploy the agent changes to your clients
Solution2: Modify the following registry values on the client computer as described below.
The InactivityTimoutseconds value sets the number of seconds to allow a Remote Control
session to continue when there is no activity in the viewer window. If
this value does not exist, the default of 600 (10 minutes) is used
Value Data is entered in hexadecimal by default:
NOTE: You can select decimal and then enter the desired decimal amount and it will convert and show as below in the screenshot with hexadecimal(decimal).
"a" = 10 minutes
"b" = 11 minutes
"1E" = 30 minutes
"aa" = 170 minutes
The InactivityTimoutMinutes key sets the number of seconds to allow a Remote Control
session to continue when there is no activity in the viewer window. The default setting is "a" in hexadecimal representing 10 minutes.