How do I find my database collation and what collations are recommended for Service Desk?

Version 3

    Verified Product Versions

    Service Desk 7.8.x

    Firstly: What is a collection and character set?

    "A character set is a set of symbols and encodings. A collation is a set of rules for comparing characters in a character set. Let's make the distinction clear with an example of an imaginary character set.

    Suppose that we have an alphabet with four letters: 'A', 'B', 'a', 'b'. We give each letter a number: 'A' = 0, 'B' = 1, 'a' = 2, 'c' = 3. The letter 'A' is a symbol, the number 0 is the encoding for 'A', and the combination of all four letters and their encodings is a character set.

    Now, suppose that we want to compare two string values, 'A' and 'B'. The simplest way to do this is to look at the encodings: 0 for 'A' and 1 for 'B'. Because 0 is less than 1, we say 'A' is less than 'B'. Now, what we've just done is apply a collation to our character set. The collation is a set of rules (only one rule in this case): "compare the encodings." We call this simplest of all possible collations a binary collation.

    But what if we want to say that the lowercase and uppercase letters are equivalent? Then we would have at least two rules: (1) treat the lowercase letters 'a' and 'b' as equivalent to 'A' and 'B'; (2) then compare the encodings. We call this a case-insensitive collation. It's a little more complex than a binary collation.

    In real life, most character sets have many characters: not just 'A' and 'B' but whole alphabets, sometimes multiple alphabets or eastern writing systems with thousands of characters, along with many special symbols and punctuation marks. Also in real life, most collations have many rules: not just case insensitivity but also accent insensitivity (an "accent" is a mark attached to a character as in German 'ö') and multiple-character mappings (such as the rule that 'ö' = 'OE' in one of the two German collations)." (Extract taken from




    For Oracle to find the collation and other relevant settings for a database:





    For SQL to check a particular database's collation run:

    Select databasepropertyex(‘DATABASENAMEHERE’,’Collation’) SQL Collation;


    If you don't change the Collation drop-down on the Options tab when creating a new SQL database the server default will be used.  To check what the server default is run:



    Service Desk


    Currently (version 7.4) when we test Service Desk releases we will accept the installation defaults for collation and characterset.


    For Oracle 10g these are:


    NLS_LANGUAGE                        AMERICAN

    NLS_TERRITORY                       AMERICA

    NLS_CHARACTERSET               WE8MSWIN1252

    NLS_SORT                                 BINARY


    For SQL 2005 and 2008 this is: