The request failed with HTTP status 401: Unauthorized

Version 3

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2016.x

    Description:

    Running an inventory scan or vulscan from the console displays the following error:  The request failed with HTTP status 401: Unauthorized

     

    Cause:

    The Authentication Methods for Core.Secure was not correct.

     

    Resolution:

     

    On Windows 2003 (IIS 6)

    1) Open IIS on the core

    2) Go to Web Sites-->Default Web Site-->landesk-->ManagementSuite-->Core-->core.secure

    3) Right Click on core.secure and click on Properties

    4) Click on the Directory Security tab

    5) Under Authentication and access control click on Edit...

    6) Make sure the the box labeled Enable anonymous access is NOT checked and the box labeled integrated Windows authentication IS checked.

    7) Click Ok, Ok and close IIS

    8) Do an IIS Reset

     

    On Windows 2008 (IIS 7)

    1) Open IIS on the core

    2) Go to Web Sites-->Default Web Site-->landesk-->ManagementSuite-->Core-->core.secure

    3) In the right panel Under IIS select Authentication

    4) Click on the Directory Security tab

    5) Make sure the anonymous authentication access is set to DISABLED and Windows authentication IS set to ENABLE

    6) Click Ok, Ok and close IIS

    7) Do an IIS Reset

     

    if all the above settings are correct, please restart the core server, inventory scan should work as expected.