Making changes to Inbound Mail Action Settings and then attempting to go back in and look at these settings throws an XML document error

Version 2
Created by Mroche on Sep 10, 2010 1:19 PM. Last modified by Mroche on Feb 13, 2018 1:57 PM.

    Verified Product Versions

    Service Desk 2017.x

    Problem:

    Making changes to Inbound Mail Action Settings and then attempting to go back in and look at these settings throws an XML document error.

     

    Cause:

    Possible corruption in the XML stored in the database.

     

    Solution:

    Take a full back up of your Service Desk database.

    Then run the attached script UpdateActionSettingsToOOTBValue.sql to restore the action settings back to the default out of the box settings.

     

    Environment:

    LANDesk Service Desk 7.3.2