Making changes to Inbound Mail Action Settings and then attempting to go back in and look at these settings throws an XML document error

Problem:

Making changes to Inbound Mail Action Settings and then attempting to go back in and look at these settings throws an XML document error.

Cause:

Possible corruption in the XML stored in the database.

Solution:

Take a full back up of your Service Desk database.

Then run the attached script UpdateActionSettingsToOOTBValue.sql to restore the action settings back to the default out of the box settings.

Environment:

LANDesk Service Desk 7.3.2