Some times the support needs to analyze huge logs or virtual machines images that, for their size, is unpractical to upload to our FTP.
To protect the confidentiality of the data while it is in transit we will provide an external hard drive with one of the partitions (the biggest one of course) encrypted with TrueCrypt.
The attached PDF document explains how to use the drive provided by us.
It is extremely important to read it carefully BEFORE to plug the drive to the USB.
For any questions or feedback about this document you can add comments to it.
TrueCrypt is a free open-source disk encryption software for Windows 7/Vista/XP, Mac OS X, and Linux 'property' of the TrueCrypt foundation.
For any further enquiries regarding this software you can refer directly to their Internet site http://www.truecrypt.org