It was reported that a Crystal Report can fail to launch from within Console with the following error:
"[A]Touchpaper.Console.SnapIn.CrystalReports.CrystalConfig cannot be cast to [B]Touchpaper.Console.SnapIn.CrystalReports.CrystalConfig. Type A originates from..." (Full error below)
This turned out to be caused by using Console via App-v. App-v is not listed in the 7.3.2 Supported Platforms document, see page 13 Virtualisation Technologies and so is not a currently supported platform. However it was noticed that the two given locations are different, which is caused by taking the App-v snapshot AFTER running Console for the first time. In order to avoid this error, install Console then immediately take a snapshot.
Service Desk 7.3.2.