How do I change which window is displayed when clicking the Raise User Hyperlink on the Incident Window ?

Version 1
    Question

    How do I change which window is displayed when clicking the Raise User Hyperlink on the Incident Window ?

     

    Answer

    Open up the window in Window Manager, click on the hyperlink label and open the properties. Within the Display Option Settings section there is a new property: "SubClass Type". If you click on this, this shows the windows associated with different types of users ie Account Manager, Analyst, Contact and End User - specifying one of these means that this window will be displayed when the Hyperlink is clicked.

     

    If, however, you click the hyperlink and instead see the User Management component within Administration, this indicates that either the 'User' or 'End User' object has an editor type of 'Administrator' set in Object Designer. If you have this set, this takes precedence over what has been set in the Subclass Type within Window Manager.

     

     

    Environment

    Servicedesk 7.3 and above