When Remote Control is initiated, the following message is seen:
"The IP address of the computer that you are attempting to control does not match the IP name on your network. Do you want to continue?"
In many circumstances, in VPN subnets, for example, machines may connect, send in an inventory scan, and then disconnect. Later, the end user station will be reconnected to the VPN, and receive a new IP address. Once this condition is met if remote control is initiated the message "The IP address of the computer that you are attempting to control does not match the IP name on your network. Do you want to continue?"
This can also occur if inventory scans are not being processed for some other reason (such as the inventory services not running on the Core server).
- Verify that the IP address on the workstation matches the IP address in inventory. This can be checked remotely by using the Windows command "nbtstat -a netbiosname"
If there is a legitimate mismatch, send in an inventory scan manually from the client.
- Verify that Windows DNS is updating correctly by attempting to ping the machine. Verify that the IP address being provided by DNS matches what is on the machine.