How To: Understand filters and how to set one up to use it

Version 7

    Verified Product Versions

    Service Desk 7.6Service Desk 7.7.xService Desk 7.8.xService Desk 2016.xAsset Manager 2017.xService Desk 2017.x

    How To:

    Please see attached for a document in Filter training.


    Step covered:

    What is a Filter?


    Where can a Filter be used?


    How to create a Filter


    Conditional Filters


    Filters Using Runtime Values


    Using a Filter as a tab


    General Tips and Notes