Inventory information is not being updated - Inventory scans are not being processed

Version 1

    Verified Product Versions

    LANDESK Management Suite 9.5

    Description

    Inventory information stops being updated.

     

    Incoming inventory scans files accumulate in the c:\program files\landesk\managementsuite\ldscan\ folder but are not processed.

     

    Cause

    Although this situation can have multiple causes, the most common cause is that a corrupt or invalid inventory scan file has caused the LANDesk Inventory Server service to hang.

     

    Resolution

    To resolve this:

     

    Stop the LANDesk Inventory Server service on the core server.

    Create a folder named \program files\landesk\managementsuite\ldscan\backup.

    Move all files (not folders) from \program files\landesk\managementsuite\ldscan\ to \program files\landesk\managementsuite\ldscan\backup\.

    Restart the LANDesk Inventory Server service.

    After some time managed clients should submit inventory scan files to the core server. Usually the problem will be resolved and these new inventory scan files will be inserted into the database properly.

     

    If inventory scan files continue to back up in the ldscan folder, this can indicate a more complex database issue. Check the Application Log on the core server for errors.

     

    If the service is only stopping because of out of sync scans, try increasing the number of error scans:

     

    Configure > Services... > Inventory tab > Advanced settings > DB Error Recovery Tries. If this setting is too low, out of sync scans (which occur quite often) can easily trigger this. Try changing this value to 50 or higher and restart the LANDesk Inventory Server service.

     

    If the problem persists, contact LANDesk Support.

     

    Typically the contents of ldscan\backup can be deleted after everything is working properly.