Unable to right-click and run patch/compliance scan or reboot machine in the console.

Version 2

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6

    Problem:
    • When opening up the console on the core, some of the devices will not have the binocular icon by them. When you right-click the device, you will be unable to reboot the device or run patch/compliance scan on the device. Another symptom may be that the following error occurs when requesting a certificate with brokerconfig.exe:

     

         "Failed to retrieve certificate."

         Inside the brokerconfig.log in the ManagementSuite directory on the core shows an error similar to this error:
         Wed, 06 Jun 2007 10:59:01 Processing Certificate Request File C:\Program Files\LANDesk\ManagementSuite\brokerreq\4d21.83472873b48a7c1.csr
         Wed, 06 Jun 2007 10:59:01 Verifying inventory id {Device ID here} of [IP address of client] ip address [IP address of client]
         Wed, 06 Jun 2007 10:59:01 Unable retrive ldping information from [IP address of client] 801901F4
      
         Testing ldping on the client machine returns an http 500 error. Testing can be performed on the client itself at http://localhost:9595/allowed/ldping or remotely      at http://[client name or IP]:9595/allowed/ldping.
         If the ldping command returns an XML file then it was successful.
      
    Cause
    • The Authenticated Users group was removed from the Users security group group on the client machines. (Note: This on the client machines and not on the core server.)
    Resolution
    • Add the Authenticated Users group back to the Users security group on the client machines by doing the following:

     

    1. Open the Start Menu then right-click on My Computer (Computer on Vista/Windows 7) and select manage.
    2. Expand Local Users and Groups.
    3. Left-click Groups, then right-click on Users security group and select Add to Group...
    4. Select Add, then select Locations.
    5. Select the local computer and then select OK. (Do not select the Domain)
    6. Type Authenticated Users and then select OK.
    7. Verify that the Authenticated Users group has been added under Members, then select OK.