Receive Failed: -1 unable to locate the remote computer

Version 1

    Description Error:

    When trying to Remote Control a device you receive the error: 

    Receive Failed: -1 unable to locate the remote computer.

     

    Resolution:

    Ensure that Gateway mode is set to "Direct" unless a Management Gateway is being used for Remote Control.

    - This can be changed by using the system tray icon, by right clicking and going to status and choosing change mode.

    - Or remotely by using a remote registry and browsing to HKLM\Software\Intel\LANDesk\WUSER32\Gateway, changing it to 0 and restarting the LANDesk Remote Control service from Windows Remote Services.