Error: "Receive Failed: -1 unable to locate the remote computer"

Version 2

    Issue

     

    When trying to Remote Control a device you receive the error:

     

    Receive Failed: -1 unable to locate the remote computer.

     

     

    Resolution

     

    Ensure that Gateway mode is set to "Direct" unless a Management Gateway is being used for Remote Control.

      • This can be changed by using the system tray icon, by right-clicking and going to status and choosing change mode.
      • Or remotely by using a remote registry and browsing to HKLM\Software\Intel\LANDesk\WUSER32\Gateway, changing it to 0 and restarting the LANDesk Remote Control service.