E-Learning - Service Desk Incident Lifecycle

Version 6


    • Become familiar with the four parts of the incident screen
    • Learn how to complete the form
    • Be aware of the process that the incident is based upon
    • Learn how to complete actions to progress the incident through to resolution


    Applicable Product Version:

    7.3, 7.4



    18 minutes


    E-Learning Module Link:

    Service Desk Incident Lifecycle


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