A runtime error is displayed when accessing Web Access

Version 5

    Version: Service Desk 7.4 +

    Problem:

     

    When accessing Web Access you receive a runtime error.

     

    The event log on the server displays:

     

    Exception type: NullReferenceException

    Exception message: Object reference not set to an instance of an object.

    at Touchpaper.Web.Console.Controllers.Viewe1c208621c5140ea8d41a8d226a2596b.RenderViewLevel1()

    at Spark.SparkViewBase.RenderView(TextWriter writer)

     

    Solution:

     

    Ensure that the browser you are using is supported:

     

     

    • Microsoft Internet Explorer 7.0 or later
    • Mozilla Firefox 3.5 or 3.6
    • Apple Safari 3.0 or later
    • Google Chrome 5