Attempting to log into the Service Desk console returns the error: The type initializer 'touchpaper.console.UI.Windows.QueryOptions' threw an exception.

Version 2

    Problem:

    Attempting to log into the Service Desk console returns the error: The type initializer 'touchpaper.console.UI.Windows.QueryOptions' threw an exception.

     

    Cause:

    The Touchpaper framework the console is pointed to is is configured for .NET v2.0

    Note: This only applies to LDSD 7.4 as the application pool should be configured for .NET v4.0


    Solution:

    For Windows 2008 Server:

    Open IIS (Internet Information Services) and click on Application pools.

    Right click on the application pool the Touchpaper Framework is pointed to and select Advanced settings

    Change the .NET Framework Version to v4.0

    Restart IIS with an IISReset

     

    For Windows 2003 Server:

    Open IIS (Internet Information Services) and click on Web Service Extensions.

    Make sure that ASP.NET v4.0 is allowed

    Right click on the Default Web Site and select properties

    Under the ASP.NET tab change this to v4.0 and click OK.

    Restart IIS with an IISReset

     

    Enviornment:

    LANDesk Service Desk 7.4 or later