How to include form controls or fields in the e-mail that is sent through a workflow?

Version 2

    Description

    How to include form controls or fields in the e-mail that  is sent through a workflow? For example you want to send an email that contains information that was added in the form or that is contained in a field.

    Resolution

    To add a field or a form control (or multiple of them), please follow steps below

     

    1. In the LANDesk Service Management Designer click on Process tab > E-mail Templates

    2. Open the e-mail template that you want to modify or create a new one

    3. Right click either the message body or subject and select Insert Field

    4. Select either Fields or Form Control Fields from the top of the Fields window

    5. Navigate to the field or form and select, then click on Insert