Remote Control only seeing 'Black Screen' and on the client getting Visual C++ Runtime Error.

Version 5

    Verified Product Versions

    Endpoint Manager 9.5

    Description: When trying to remote control machines the remote control viewer only get's black screen. On the agents you sometimes get a Visual C++ Runtime error.




    In the Application Event Log getting error:


    Type:    Error
    Source:    Application Error
    Event ID:    1000
    Event Time:    03/11/2011 6:34:13 AM
    User:    n/a
    Computer:    HOSTNAME
    Faulting application name: rcgui.exe, version:, time stamp: 0x4ca31c26
    Faulting module name: ntdll.dll, version: 6.1.7600.16695, time stamp: 0x4cc7ab86
    Exception code: 0xc0000005
    Fault offset: 0x00032a00
    Faulting process id: 0x818
    Faulting application start time: 0x01cbdfe89bbc0d84
    Faulting application path: C:\PROGRA~2\LANDesk\LDClient\rcgui.exe
    Faulting module path: C:\Windows\SysWOW64\ntdll.dll
    Report Id: de787d70-4bdb-11e0-bc17-0050568e1eb4



    Cause: Beyond Trust has seen this issue with some of their customers and LANDesk. PBWD will load the DLLs when the process executable starts, to enable detection if elevated rights are needed, and whenever other items are set to detect. After PBWD unloads from the process, some programs have problems with this. The two from LANDesk that has issues with this are rcgui.exe and issclipexec.



    Resolution: BeyondTrust is aware of this conflict.  It can be resolved by  having at least client version 4.9.1 and creating the following  registry string value:




    Or you can create the following batch job to send out to your machines:


    reg add "HKLM\SOFTWARE\Policies\BeyondTrust\PrivilegeManager" /v "ExcludedApps" /d "C:\Program Files\LANDesk\LDClient\issuser.exe;C:\PROGRA~1\LANDesk\LDClient\issuser.exe;C:\Program Files\LANDesk\LDClient\rcgui.exe;C:\PROGRA~1\LANDesk\LDClient\rcgui.exe" /f