Error Publishing Problem Window for Web Access: Could not resolve reference from Attribute Filter Selector 626590e4-7fcc-4ae7-a6ae-c56957b68299 to related Query Template

Version 3

    Error:

     

    'Problem/Problem 7' failed to enable for Web Access. Error: Could not resolve reference from Attribute Filter Selector 626590e4-7fcc-4ae7-a6ae-c56957b68299 to related Query Template. This Query Template is for the Class Type 'Incident', expected 'Process'.

     

    Cause

     

    The OOTB Database has an error with a Filter on the Default Problem Window

     

    Resolution:

     

    • Remove the 'Raise User' field from the window
    • Add the 'Raise User' field back on the window
    • Add any relevant copy related fields back to the window
    • Save your window

     

    At this point you should be able to publish your window to WebAccess

     

    Version

    First Noted in LDSD 7.4.0