Audit Trail / History Pane showing 'Update' in Web Desk for manually added Attributes.

Version 2

    The Audit Trail / History Pane in Console and Web Desk are showing different results for manually added attributes.




    audit trail console.JPG


    Web Desk

    audit trail web desk.JPG



    The History Pane in Web Desk and the Audit Trail in Console are two different features in the product and are so written in two different ways.

    Console will show more information than Web Desk so on attributes that you have manually set to be auditable the only information you will see is "Update", a date and sho performed the update.


    This is as it has been designed to work.

    If you would like this feature to change, please have a look at our Enhancement Request Portal where you can add in your own suggestions and vote on already existing Suggestions: