Issue: Core Server activation failed

Version 5

    Verified Product Versions

    Endpoint Manager 9.5Endpoint Manager 9.6Endpoint Manager 2017.x

    The following may be tried in the event an activation file cannot be created or the core server otherwise fails to activate:


    1. Make sure your console is closed
    2. Try to activate your normal way - but check the box "show content"
    3. When this fails go to your Authorization Files usually located here:
    4. sC:\Program Files\LANDesk\Authorization Files\
    5. Check to see if a .txt file NOT a .save or but a .txt file has been created
    6. If no file has been created check to see how many .txt's and .save's are in this folder; if there are more then 15 or 20 of each delete them all and
    7. Retry normal activation process agains
    8. You should now see that a new .txt file has just been created - go ahead and send that file into [email protected]
    9. When you get the Authorization File back just drop it in the same place "C:\Program Files\LANDesk\Authorization Files\" when it disappears reopen your console and you should be good to go.


    If this process does NOT work - please call into or log a self-service case for technical support.