LANDesk Patch News Bulletin: Microsoft has Released KB2496400 to Address a Monitor Configuration Issue 16-AUG-2011

Version 2

    LANDesk Security and Patch News



    • (August 16, 2011) Microsoft has released KB2496400. This update fixes an issue in which the monitor configuration is not retained. This issue occurs when you restart a Windows 7-based or Windows Server 2008 R2-based computer that has multiple display adapters and multiple monitors installed.


    Since Microsoft has some license limitation for the patches in 2496400, the customers have to download the patches manually. It can be done by navigating to


    Downloading Steps:

         1. Go to;

         2. Click the "I Accept" button;

         3. Click the "Show hotfixes for all platforms and languages " link to show all patches;

         4. Check all English patches;

         5. Enter your email address under "Provide us with your e-mail address, type the characters you see in the picture, and then click Request hotfix.";

         6. Type the verification characters and click the "Request Hotfix" button;

         7. You will receive an e-mail with the zipped patch download URLs and the passwords for unzipping the zipped patches;

         8. Download the zipped patches;

         9. Unzip these files with the passwords in the above email and put them into the folder that you store the patches.



    New Vulnerabilities

    • Vulnerability ID – 2496400


    Changed Vulnerabilities

    • Vulnerability ID – N/A


    New Patch Downloads

    • windows6.1-kb2496400-x64.msu
    • windows6.1-kb2496400-x86.msu


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    Best regards,

    LANDesk Product Support


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