Reminders. What is a reminder and how do I add and use one in my process?

Version 3

    Verified Product Versions

    LANDESK Service Desk 7.6LANDESK Service Desk 7.7.xLANDESK Service Desk 7.8.xLANDESK Service Desk 2016.xLANDESK Asset Central 2016.x

    Reminders

     

    In this document I will take you through what a reminder is,

    how to set one up and what settings are needed to have the Reminder being sent as an email notification.

     

     

    The Content include:


    • What is a Reminder
    • How to Modify the Reminder in the Process
    • How to update an existing Reminder
    • Runtime Values
    • Placeholders
    • The Default Reminder window
    • Common setups

              - Send a Reminder to the Raise User when a Note has been added to their Incident

              - Send a Reminder of an added Note to the Assignee of the Incident

              - Allow the Assigned User to choose whether or not the Note should be sent to Raise User

    • Commonly used Placeholders