How does the new remote control auto-switch utility for the Cloud Services Appliance (Management Gateway) work and what do I need to get the feature?

Version 2

    Description: A new feature was added to remote control for the Cloud Services Appliance that will enable the switching of modes between direct and Gateway automatically. This feature works by watching for an IP address change and attempts to resolve the core server. There isn't a setting to enable/disable this feature but two patches are required in order for it to function correctly.

     

    Requirements: Remote Control MCP for May (RC MCP 0519). Patch: 21830 from LANDesk Support.

     

    NOTE: This will be available in SP3