Agent push fails with a return code of 1084

Version 3

    Verified Product Versions

    Endpoint Manager 9.6Endpoint Manager 2016.xEndpoint Manager 2017.x

    Issue

     

    Agent push fails with a return code of 1084.

     

    The job status may state "The agent software was installed successfully", however the overall task status returns "Failed" with a return code of "1084".

     

    Cause

     

    This is typically indicative of a portion of the agent installation failing.   This can be as simple as a single file failing to copy correctly, which will give the overall job a "Failed" status.

     

    One possible cause of this issue is Antivirus software on the client computer incorrectly flagging an Ivanti EPM file as malware and placing it into quarantine.

     

    Resolution

     

    1. The Agent installation is logged in detail in the log file C:\Windows\Temp\WSCFG32.XLG.   Search for "Fail" or "Error" throughout this file.
    2. Check the Antivirus GUI or typical quarantine folder for the Antivirus software for the presence of any Ivanti EPM files.   If this occurs, disable the Antivirus software during the Agent Installation or contact the Antivirus vendor to have the false detection resolved.